Hospital Porter

**Great Western Hospital, Swindon, SN3 6BB**

**Permanent, Part Time (25hr and 16hr contracts available)**

**Shift Patterns**:
**Monday to Friday 17.00-22.00**

**Saturday and Sunday 09.00-18.00**

**Saturday and Sunday 09.00-18.00**

**Rate of Pay: £10.42 per hour + weekend enhancements**

Here at Serco, We’re looking for Porters to join us at Great Western Hospital.

Reporting to the portering supervisors, you will be responsible for the process of transporting patients internally within the hospital in a dignified, safe, and efficient manner that demonstrates compassion and empathy. You will be responsible for providing a high-quality Portering service to all patients, visitors, staff members and other stakeholders by quickly and efficiently moving not only patients, but also equipment, documentation, waste, medical specimens, blood products, medical gases, pharmaceutical products, furniture, mail, goods and materials and any other reasonable task that may be required in a safe and efficient manner. It is expected that this position demonstrates and embodies both Serco’s CARE’s values and behaviours as well as acting as an ambassador for the Great Western Hospital.

**Main Accountabilities**
- General care and movement of equipment throughout the site including the movement of furniture and any relevant patient transport equipment.
- During any emergency and evacuation situations, or security situations the post holder may have to respond and assist as required by great western hospital policies and procedures.
- maintain the cleanliness of wheelchairs, trolleys and all working areas including the porters lodge and being mindful to give assistance and wherever possible to help with any queries raised by patients, visitors and staff.
- Undertake a range of general and ad-hoc tasks including all patient transportation to and from wards and departments in an appropriate manner by means of wheelchairs, patient trolleys, beds, or walking, including deceased patients to the mortuary in a comfortable and dignified manner, taking into consideration the religious beliefs of the patient and the relatives (there may be a requirement to prepare a deceased patient for viewing on occasion.)
- Non-patient portering will include the movement of mattresses, pharmaceutical products, medical specimens and blood products, medical gases (including liquid nitrogen) and confidential medical records.
- Undertake the movement of waste bins (including general waste and clinical waste), confidential waste, sharps waste and bulky waste.
- Undertake the movement of mail, goods, and materials across the site
- Maintain a clean, neat, and tidy appearance, complying with Company and Great Western Hospital uniform, hand care guidelines and high standards of personal hygiene.
- Carry out any other reasonable request as directed by the Service Supervisor or management team to ensure that the Portering Service operates in both an efficient and effective manner.

**What you’ll need to do the role**
- Able to carry out duties unsupervised, within a team and independantly
- Physically fit
- Positive, enthusiastic, customer focused
- Flexible and adaptable
- Set high standards and take pride in their work
- Polite and respectful
- Frontline experience with customer services
- Experience in a manual handling role
- High standards of personal hygiene
- Ability and willingness to work shifts, including night shifts, weekends, bank holidays, Monday to Sunday - including religious holidays such as Christmas
- Ability to deal with stressful situations
- Basic literacy and the ability to record written information accurately
- Proficient in the use of a PC, including the use of software and systems

**Why Serco**
- Meaningful and vital work:_ Working within Security at Serco means that you’ll play a critical role in ensuring that patients continue to receive the safety and support that they need 24/7.
- A world of opportunity:_ It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
- Great people:_ Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

**What we offer**
- Up to 6% contributory pension scheme.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to the wider public.
- Interesting, varied and enjoyable work.
- A company that recognises your contribution.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. W