Visitor Welcome and Retail Supervisor

Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Historic Properties team at Kenilworth Castle and Elizabethan Gardens and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.
We are looking for a Visitor Welcome and Retail Supervisor to join our team. The role is 36 hours per week February - October, 21 hours per week November - January. More details can be discussed at interview.
This is a great opportunity for someone with an enthusiasm for working face to face with visitors, who enjoys working with and coaching others within the team to deliver an engaging visitor experience to a diverse audience with a focus on promoting and selling membership.
As a Visitor Welcome and Retail Supervisor you will join an amazing team of employees and volunteers, making sure all our visitors have a great time from the moment they arrive until they say goodbye. You will motivate the welcome team at site, providing excellent customer service, where your passion and enthusiasm will engage and inspire our visitors to become members of English Heritage, helping them to see more and do more at our properties whilst helping us to secure the long term future of the Charity.
**To be considered as a Visitor Welcome Supervisor you'll need**:
1. Drive to succeed and thrive on exceeding targets as part of a team
2. Demonstrable understanding of the principles of excellent customer care and visitor service
3. A confident communicator
4. Comfortable using basic technology
5. Willingness to follow site procedures and priorities, with the ability to overcome obstacles and problem solve.
Interviews will be held the week commencing 18th August - at Kenilworth Castle
Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.
We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.
You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.
By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.
The Benefits
- Salary from £25,593 depending on skills, experience and location
- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
- Matched pension contributions up to 10%
- Flexible hours
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity, paternity or shared parental leave
- Options to buy additional leave
- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
- Opportunities to go to some of our great live music and history events

This is a great opportunity for someone with an enthusiasm for working face to face with visitors, who enjoys working with and coaching others within the team to deliver an engaging visitor experience to a diverse audience with a focus on promoting and selling membership.