Front of House Assistant

3 days ago

St Austell, United Kingdom WTW Cinemas Full time

**WTW Cinemas is committed to delivering customer service of the highest standard, and the front line in this delivery is our dedicated team of Front of House Assistants.**

WTW are looking for staff who are flexible, hard-working and can work well as part of a team and under their own initiative. Applicants must be 16 years or over although if you are under the age of 18 we require parental permission.

**Front of House staff at WTW Cinemas undertake the following duties;**
- Welcoming customers to the cinema, answering any queries and promoting an enjoyable atmosphere.
- Box office sales, assisting customers with the purchase of tickets for current & future performances including Event Cinema releases, advising on film content and the purchase of gift cards and the collection of previously reserved tickets.
- Concession sales of a selection of hot & cold drinks, snacks & alcohol.
- Controlling access to auditoriums by checking tickets, including when necessary checking ID for age-restricted content.
- Monitoring the auditorium during performances for sound, picture, lighting, room temperature and customer behaviour issues and dealing or reporting any issues as necessary.
- Maintaining a clean and tidy environment in auditoriums in-between performances, and the foyer/toilet areas throughout the day.

**WTW Cinemas are open to the public each evening, during the weekends, and throughout the day during the school holidays.**

**Rates of pay follow the National Minimum Wage / Living Wage.

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