Life and Pensions German Administrator

Job Description

**Business Function**:
Equiniti is a leading provider of technology and solutions for complex administration and payments. Our technology platforms and solutions are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and otherfinancial services. We have 1,700 clients, make £90 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 20% of all pension scheme members in the UK, and provide services which touch27 million consumers. We employ 4,000 people in the UK and India and our average length of service of our employees is 10 years. Equiniti is listed on the main market of the London Stock Exchange. Equiniti is a rapidly changing, ambitious and dynamic businessand we look to employ people who, like us, put the customer at the heart of everything they do. Over the last 7 years we have made 16 acquisitions to create an exciting organisation which focuses on innovation and technology. We pride ourselves on deliveringfirst class customer service and deal directly with both advisors and customers. We work to strict SLA's and provide an exceptional level of service. The post holder will provide an efficient, accurate and friendly service to all customer groups across theproduct range. The services cover a wide range of activities including direct customer contact, new and existing business processing, agency administration, preparation of bespoke customer illustrations and general enquiries. The post holder will understandand ensure compliance with Pension legislation and regulatory requirements.

**Core Duties and responsibilities**:

- Liaise with Customers and Advisers through various channels to ensure we are providing regular and accurate timely updates.
- Identifying and escalating any risks to the customer or the business to your line manager with possible solutions to mitigate these risks/issues, including health and safety.
- Providing administrative support to the servicing teams across a range of queries and products as required by the business.
- Provide support to Advisers who have produced an illustration via an online portal or who wish us to undertake a Telephone Interview with the customer to obtain medical data to support the provision of a best rate bespoke illustration.
- Understand our product offering in the context of the industry as a whole and talk confidently to our customers, whilst differentiating between regulatory and system constraints.
- The post holder will be required to work 37.5 hours a week and participate in a shift rota between the hours of 8am-6pm.
- Fluent in German with the ability to communicate and process administration for German customers.

**Skills attributes and behaviour**:

- Demonstrable experience of working in a customer service focused environment.
- Demonstrable experience of dealing effectively with challenging and concerned customers.
- Demonstrable experience of producing information and documents to a high standard of presentation with a high level of accuracy.
- Demonstrable experience of working effectively as part of a team.
- Demonstrable experience of working in a fast paced office environment.
- Basic IT skills, with experience of using Microsoft Word, Excel and Outlook.
- Effective planning and organisational skills.
- Effective numeracy and data analysing skills.
- Ability to demonstrate effective interpersonal skills, develop and sustain relationships with a wide range of individuals and within groups.
- GCSE grade C or above, or equivalent, in Maths and English
- You will be given the opportunity to expand your career prospects within a supportive team environment, and as part of a rapidly developing organisation.

**EQ Benefits**

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

- 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
- A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
- 4 x Life Assurance.
- Company sick pay (2 months full pay, 2 months half, following probation).
- Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
- Discounts with major retailers (EQ Wins).
- Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.