Rent Arrears Income Recovery Officer Temporary Accommodation

**Rent Arrears Income Recovery Officer Temporary Accommodation**:
**Employer**
- Sutton Council**Location(s)**
- Kingston**Contract Type**
- Permanent**Working Hours**
- Full Time**Grade**
- 6**Hours Per Week**
- 36**Salary Range**
- £34,416 - £37,068 (£38,058 unconsolidated maximum)**Salary Basis**
- Per annum**Leave Entitlement**
- 28 days**Application Deadline**

24/01/2025, 23:55

**Anticipated Interview Date(s)**
- TBC**About the Borough**

Joining us, you get to work for not just one high performing London Borough, but two.

Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.

We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.

There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.

You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.

Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.

Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan “Greener, Fairer, Safer, Together”, that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.

The purpose of the team is to work within the Shared Finance Service to:

- Prevent rent arrears from escalating in line with the Council's rent collection policies and procedures in an effort to prevent serious debt and homelessness
- Identify where tenants may be experiencing difficulty in meeting their commitment to pay rent (and other such bills as council tax) and be able to provide debt counseling and advice or referral to the Financial Inclusion Team or any third party support service.
- To refer residents to internal and external support agencies, where appropriate, to ensure that their license can be sustained and the resident is supported throughout.
- To work proactively and contribute ideas to improve income maximisation for the council and for individual residents.
- Negotiate repayment arrangements with residents and take corrective action where such agreements are not maintained.
- To prepare and arrange service of Notices to Quits, in the cases of PSL residents and ensure all pre-court protocol is followed.
- To attend any Court Hearings as witnesses when necessary in the absence of the Rent Arrears Recovery Lead Officer.
- To liaise with Kingston Councils Housing Department, Adult Social Care, Achieving For Children (AFC) and Financial Inclusion, to work towards the prevention of escalating arrears and homelessness.
- To assist in the induction of new members of staff.

**As a Representative for the Council you sho