Technical Support Specialist

12 hours ago

BartonuponHumber, United Kingdom Wren Kitchens Full time

**About The Role**:
**Main responsibilities**:

- Recording of all incidents / requests in the ITSM database and responding to these within agreed SLA's
- Correct prioritisation and categorisation of incidents and requests
- Aid in diagnosing the cause of the incident through a structured process of investigation coordinating both internal and external support teams as necessary
- Provide full incident closure details including root cause analysis
- Assume ownership of assigned incidents providing clear communication and notification as required to the business and other service disciplines
- Contribute to the service knowledge bases and provide knowledge transfer to colleagues and other support teams as required

In addition to any other duties, as aresponsible person you must ensure that you have read, understood andadhere to polices and procedure relating to Health and Safety, and yourresponsibilities located in the Integrated Management System (IMS)Responsibilities document.

**What Wren offer**:

- Personalised progression plan with clear career opportunities
- Individual training budget for personal development
- Employee assistance programme
- Regular social events
- Staff discount on purchasing a kitchen after 1 year of continuous employment
- Free annual eye tests as well as a contribution to new glasses
- Refer a Friend Scheme with the chance to earn up to £1500 for each referral
- Quarterly bonus scheme
- Free access to our onsite gym
- Subsidised meals in our two fantastic restaurants
- Free onsite parking

**About You**:
**Desired skills and knowledge**:

- Broad understanding of information systems and web technologies
- Ability to coordinate, unsupervised, the support activities of internal and external support providers
- High level of customer service awareness with exemplary communication skills
- An analytical, trouble-shooting mindset, with a problem-solving personality
- Tenacity to go that extra mile to get the information it takes to understand a problem
- Take responsibility and ownership of all incidents and requests
- Ability to work outside of the area covered by their current knowledge
- Knowledge of Active Directory, O365 Exchange, Windows 7/8/10
- Broad understanding of Group Policy

**About The Company**:
Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

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