Berthing Master

**About us**:
Here at boatfolk we share a passion for boating and getting people out on the water. As part of the UK leisure industry, we operate 11 marinas at locations in England, Scotland, Wales, and Northern Ireland. But we’re about so much more than just marinas, whether it’s our on-site yacht brokers, boat repairs services or hospitality offerings everything we do is about delivering the best possible experience for our boatfolk community.

To deliver that mission, we are looking for enthusiastic people who are passionate about the water, who love what they do and who will actively engage with our company values to drive constant improvement in the experience received by our customers and create inclusive places and communities where people can give boating a go.

When you join boatfolk you become part of a crew that care, not just about doing a great job but making a positive long-lasting impact. Whether it be through sustainability initiatives that challenge the boating industry or encouraging youth participation to welcome the next generation of boaters onboard. At boatfolk you’re never short of opportunities to make a difference.

Our values inform our decisions and guide our behaviours, reflecting how our business operates in the communities we are part of. They are our promises to ourselves, to our customers and to each other and they are expected of everyone across our business, regardless of the position they hold.

**Our values**:
**DETAIL**We focus on doing things right for our customers

**EXPERIENCE** Going beyond good service to put customers at the centre of all we do

**CARE**We care about each other, our customers and the environment

**COMMUNITY**We actively create inclusive places to bring people together

**CHALLENGE**Be fearless, give it a go

**Royal Quays Marina**:
community for boaters and maritime enthusiasts alike. We are committed to providing exceptional service and creating unforgettable experiences for all who visit our marina. Royal Quays Marina is ideally situated at the mouth of the River Tyne, offering easy access to the North Sea and beyond. Our prime location not only provides stunning scenic views but also ensures that you're never far from the action, whether you’re looking to explore the bustling city of Newcastle or the serene beauty of the Northumberland coast. Our marina boasts state-of-the-art facilities designed to cater to the needs of every boater. We offer 400 fully serviced berths, accommodating a wide range of vessels, including sailing yachts, motorboats, fishing boats, and commercial vessels. Our on-site amenities include modern shower and laundry facilities, free Wi-Fi, and 24/7 security, ensuring your stay is comfortable and secure. We also provide comprehensive boatyard services, including repairs and maintenance.

**Role purpose**:
As a Berthing Master (Maintenance) at Royal Quays Marina, you will play a key role in ensuring the safe, efficient, and well-maintained operation of the marina. This role is hands-on and primarily focused on maintenance, while also covering berthing support, customer service, and administrative tasks. Your diligence and proactive approach will contribute to the smooth running of the marina and a high standard of customer satisfaction.

**Key responsibilities**:
Maintenance & Infrastructure
- Conduct routine maintenance, repairs, and inspections of marina infrastructure, including pontoons, walkways, and utilities.
- Perform general maintenance tasks such as painting, pressure washing, carpentry, and minor electrical or plumbing repairs.
- Ensure all marina equipment, such as gangways, cleats, and bollards are in good working condition.
- Assist in environmental and waste management compliance, keeping the marina clean, safe, and well-presented.
- Support winterisation and seasonal maintenance programs to ensure longevity of marina assets.

Berthing & Marina Operations
- Assist with berth allocation and berth management for visiting and resident vessels.
- Assist with mooring and unmooring boats, ensuring safe handling at all times.
- Maintain accurate records of berth occupancy and vessel movements.
- Support safe and compliant use of the boat hoist and other marina plant and equipment (training provided if required).
- Ensure marina security measures are upheld to protect customer property and assets.
- Oversee the safe operation of the marina fuelling/bunkering station and handle fuel deliveries.

Customer Service & Communication
- Provide a friendly and professional point of contact for marina users.
- Assist berth holders with general enquiries, ensuring an approachable and helpful attitude.
- Support the marina team with delivering customer events and local community engagement initiatives.

Administration & Compliance
- Accurately log maintenance and inspection activities, vessel movements, bookings, and take payments using company IT Systems.
- Maintain daily timesheets and work logs with attention to detail.
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