Contract Support Administrator

5 days ago

Yardley Hastings, United Kingdom Protest ES Ltd Full time

Job Title: Contract Support Administrator

Reports to: Account Manager

This role is an important position within the Reports and Operations Department in line with the growth and development, quality, profitability, and customer focus objectives of the business.

One of the key objectives of this role is to ensure all customers, but especially key accounts, have a consistently high standard of service delivered. Ensuring each and every customer contact is a positive experience, and any issues are resolved quickly and successfully for all parties. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standard

**Main Responsibilities**

To assist the Reports & Operations team to deliver business objectives in line with the Company Business Plan. Primarily working on key accounts within the business.

**In particular, this will include**:

- Booking in jobs, calendar management
- Allocation of jobs to engineers as appropriate
- Planning journeys and organising site visits in a logical manner
- Preparation of paperwork for clients, RAMS etc
- Collation of engineers’ weekly paperwork, including job sheets, expenses, time sheets and mileage sheets
- Travel arrangements and accommodation for staff whilst they are working away
- Managing engineers downloads and preparation of reports to send to clients

**General Administrative tasks, including**:

- Answering the telephone and directing calls
- Preparation of planning spreadsheets
- Liaison with internal staff and external suppliers & subcontractors
- The use of internal company systems and to update them with accurate information, ensuring the Reports and Operation teams can continuously improve the quality and timeliness of delivery of the service provided.

**Core Competencies**
- Process driven with ability to react to urgent requests
- Operationally sound
- Customer focus
- Common sense approach
- Ability to think tasks through from start to finish

Communication skills
- Adaptable
- Personal Organisation
- Team Working
- Attention to Detail
- Works well under pressure

**Required experience - must have**

Excellent administration skills
- Confident Telephone Manner
- Excellent operational skills
- Excellent IT skills - Outlook, Word, Excel
- GSCE Grade 4 Maths and English minimum

Work remotely
- No
- Must be able to commute to Northampton daily.*

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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