Assistant Contract Manager

**Would you be interested to join a leading facilities management company with a reputation for excellence?** Atalian Servest is currently recruiting for an Assistant Contract Manager - Hotels to join our passionate and driven team in Central London **Reference: /RJ/20-09/608/27** **Job Title: Assistant Contract Manager - Hotels** **Pay Rate: £15.00** **Working Hours: Variable shift rota - 37.5 hours per week** **Location: Central London** **Your primary responsibilities will include**: - To ensure that all staff associated with Housekeeping carry out their duties in the required manner and to the agreed standards - To liaise with maintenance to ensure follow up of defects throughout the Hotel. - To assist all Housekeeping Team Members to ensure that daily departures, priority rooms and VIPs are returned to reception without delay and to an exceptional standard - To ensure that all areas of the department are adequately staffed according to business demands and take corrective action to bring staffing levels and productivity in line at all times - To ensure that all Public Areas of the Hotel are maintained and cleaned to the highest possible standards at all times and take any corrective action as necessary - To assist in the continual checking on a daily basis to ensure that all Housekeeping operations are being carried out to maintain the building in the highest possible levels of cleanliness and take corrective action as necessary - To complete any/all necessary documentation for the effective day to day running of the Housekeeping department, following the laid down procedures - To inspect the work completed by all Housekeeping Team Members according to the laid down checklists and procedures - To be an ambassador for the Hotel when dealing with any Guest Complaints and take full responsibility for the absolute resolution of all incidents - To be aware of all in-house sales policies and hotel facilities - To ensure good relations at all times with other departments in the Hotel to ensure a seamless experience for all Guests - To ensure the correct use (training) and issue of cleaning materials all times throughout the Department - To have a sound knowledge of all the team members job roles within the Housekeeping Department and be able to guide, assist and train as necessary - To be fully conversant with all Brand standards and best practices in every task and ensure that all Team Members are adhering to these. - To be fully conversant with all Audits and inspections carried out in the Department and to work to achieve and exceed the laid down standards at all times - To ensure that all housekeeping stores are maintained at correct stock levels at all times and are clean & tidy. - To maintain discipline and ensure that the appearance and conduct of all Housekeeping Team members is adhering to the laid down standards at all times and take corrective action as necessary Servest House - To ensure that the highest standard of security is maintained at all times, particularly with regard to Key handling and lost property procedures - To strive to build morale throughout the Housekeeping Team at all times by being an Ambassador for the Hotel & the Department - To assist all team members in ensuring that missing items or broken items sent for repair are replaced or followed up - To hold regular communication meetings with all Housekeeping Team members to ensure consistent communication flow throughout the department - To carry out coaching, mentoring, and counselling with your team as required. To carry out PDR’s (Personal Development Reviews) and Address guests' service needs in a professional, positive, and timely manner. Actively listen and respond positively to guestquestions, concerns, and requests, take ownership in resolving guest issues Health and Safety - To be aware of, and comply with, safe working practices as laid down under the Health and Safety Acts as applicable to the Hotel. This will include your awareness of any particular hazards at the Hotel you are working at and being conversant with all requiredchecks within your area of responsibility and ensuring that they are up to date at all times - To be aware of, and comply with if appropriate, the Foods Act - To wear any protective clothing provided by or recommended by the company - To report any defects in the building, plant or equipment according to the Hotel and Servest procedures - To ensure any accidents to staff, guests or visitors are reported in accordance with the correct laid down procedures - To attend statutory Fire, Health and Safety training and to be fully conversant with and abide by all rules concerning Fire, Health and Safety Training - To assist in the training and development of all of your colleagues - To attend all training courses as and when required - To actively take an interest in your personal development by offering to learn other roles and work across other disciplines within the Housekeeping team Communication - To attend department meetings as and when required by the line manager - To liaise with other departments to ensure good communication and to offer any support as and when required - To build a strong work ethic with all of your team and motivate staff ensuring job satisfaction is paramount **Benefits**: - Paid Holiday. - Employee Referral Scheme. - Learning and development opportunities. - Supportive working culture and future progression opportunities. - Mobile, legal, bicycle, breakdown, and retail discounts. - Eye test and glasses reimbursement. - Cycle 2 work scheme. **How to apply?** ** STRICTLY NO AGENCIES ** **Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion.** - Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. _