Application Support Engineer
1 week ago
**Application Support Engineer**
Job type: Permanent
Hybrid working: 3 days in the office & 2 days wfh
**Salary**: £40,000
Location: Derbyshire
**THE REQUIREMENTS**:
- Experience in a Application Support, Service Desk, Desktop Support, 2nd Line Support role or similar.
- Full understanding of ITIL framework and ITIL SLA's.
- Proficient in Windows 10 with understand of Windows 11 an ideal.
- Remote Access / Mobility & VPN technologies.
- Citrix ICA clients administration & troubleshooting.
- Full UK Right to Work; no sponsorship options available.
**THE OVERVIEW**:
- Up to £40k p.a depending on experience.
- Fulltime permanent position.
- Fully onsite position, no hybrid options.
- Location: Derby.
- 6% pension contribution.
- Private healthcare.
**THE ROLE**:
- Application support across a range of software.
- BAU 2nd line support to desk-side and remote users.
- Resolve technical incidents as allocated and escalated.
- End-user software testing and documentation
- Ensure SLA targets are achieved and working to reduce SLA target times.
- Providing excellent customer service to all users at all times.
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