IT Applications Support Analyst

**IT Applications Support Analyst - Accrington Head Office - You will provide first and second line IT Systems support to the whole business including Stores, Manufacturing, Distribution Centres and Service Centres About Bensons forBeds** We're Bensons for Beds We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission.

**The Role - IT Applications Support Analyst** We are currently looking for an experienced IT Applications Support Analyst to join our Business Applications team.

The purpose of the role is to provide first and second line support to the whole business including Stores, Manufacturing, Distribution Centres, Service Centres and Head Office.

Daily responsibilities include:

- Support the Business Applications team in problem progression and resolution.
- Provide support for third party software and interfaces i.e. Paragon Scheduling and POS.
- Manage crisis situations which may involve technical software problems.
- As part of the Business Applications team provide support during system implementations.
- Resolution of issues where possible, or assignment and escalation to second line staff and external support companies where appropriate.
- Use the Freshservice support system to monitor and control day to day support in line with agreed SLA's.
- Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated.
- Processing of service and change requests from users with agreed timescales i.e. setting up new users, purchasing equipment, etc.
- Assisting with project work and undertaking smaller, independent projects when required.
- To assist with proactively identifying issues and projects that could improve the resiliency and efficiency of all technical solutions.
- Ensure all work carried out across the business's computer systems is done in a consistent and controlled process.

**Skills needed** We are looking for an IT Systems Analyst with the following skills, experience and attributes to be successful in this role:

- Strong understanding of business operations and systems.
- ITIL Foundation is highly desirable.
- Experience in a similar role in a similar business would be desirable i.e. Retail / Manufacturing
- Good understanding of Stock Control principles.
- Strong numeracy skills.
- Good knowledge of Microsoft Office in particular Outlook and Excel.
- Strong team player who can work with a diverse team in a dynamic environment.

**Our Benefits** In return for your contribution to the team’s performance, we offer a competitive base salary plus _all these extra benefits:_
- *Employee discount scheme for Bensons products
- *‘Perks’ discounts from numerous high street and online retailers and service providers to save you money on your everyday purchases and bigger expenses such as holidays and travel, electrical goods, motoring and leisure products etc.
- *Pension scheme - provided by Legal & General
- *Healthshield cashback options for Health and wellbeing services (dental, optical, virtual GP, other hospital services and more)
- Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
- Learning and development programmes to gain new knowledge and skills
- Career progression - access to internal opportunities to build your career within Bensons for Beds
- *Long service awards and ‘Love to Shop’ voucher rewards to spend as you like
- 28 days holiday, rising to 31 after 2 years’ service

(*qualifying periods apply)