Administrator

22 to 25 hours per week

**Pay= £11.00 per hour**

We are looking for a part -time administrator with excellent communication and IT skills to join our friendly and supportive team. As administrator you will responsible for assisting the team in meeting the needs of both the patients and the practice.

We are looking for someone who has excellent organisational and prioritisation skills, excellent written and verbal communication skills and someone who is a strong team player and excellent customer service skills

The following are some of the core responsibilities of an administrator. (_There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.)_
- Processing incoming & outgoing mail and filing & storing records and copying documentation as required
- Carrying out system searches as required
- Actioning all incoming documents and processing calling letters as requested
- Processing repeat prescription requests received, in accordance with practice protocol
- Producing prescriptions for the GP to sign in an acceptable timeframe and ensuring all prescription requests are processed and are ready for collection within a 48-hour timeframe
- Generating requests for medication on behalf of the patient for non-repeat items
- Actively encouraging patients to reconcile medications to facilitate monthly collections and discussing with patients their requirements, encouraging patients to order only what they require
- Acting upon compliance issues, liaising with the appropriate clinician
- Ensuring medication reviews are arranged by maintaining an accurate recall system
- Effectively liaising with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients
- Inputting data into the patients’ healthcare records as necessary
- Dealing with all prescription related enquiries in a timely manner
- Recording and reporting adverse effects accurately and appropriately, informing the practice manager immediately
- Data entry of new and temporary registrations and relevant patient information
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Processing referrals to external agencies such as secondary care
- Inputting data into the patient’s healthcare records as necessary
- Actioning GP2GP tasks
- Processing referrals using the electronic referral system (ERS)
- Processing requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
- Processing incoming e-test results, ensuring they are referred to the relevant clinician
- Reading code data on EMIS
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
- Managing all administrative queries as necessary
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all times
- Supporting all clinical staff with general administrative tasks as requested
- Processing all DNA letters in accordance with current protocol

Please note that you may need to work at two sites as needed, as The Fairlands Practice has 2 surgeries (Fairlands Avenue) and another surgery a few minutes car drive away (Glaziers Lane, Normandy). The Fairlands Practice provides general medical services to around 13,000 registered patients.

**Job Type**: Part-time

**Salary**: £11.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Will you be available to work the advertised hours? 22-25 hours per week - permanent role

Work Location: In person