Client Coordinator

**Location**: Paddington
**Contract Type**: Full time, Fixed Term Contract
We are looking for an ambitious Client Coordinator to put customers at the heart of our Broadcast Operation
A great opportunity to start your career in broadcast and be part of a small, close-knit team. Reporting straight into the Head of Broadcast Operations your role will be vital in putting the customer at the heart of our operation.
Globelynx - We power experts...
Part of PA Media Group, Globelynx is used by news channels around the world to facilitate reliable, live, expert interviews. We connect more experts to more broadcasters in more countries than anyone else.
Globelynx connects experts with broadcasters. We spread knowledge and increase understanding through informed analysis and expert commentary. We believe that breaking news should be supported by relevant expert knowledge to inform and enrich our understandingof the world.
Thanks to longstanding relationships with the world’s leading media organisations and our constant forging of new ties, Globelynx connects more experts, to more broadcasters, in more countries, than anyone else. In fact, with our world-class delivery network,purpose-built technology, round-the-clock customer support, our on-demand content distribution platform, and an international network of experts - we are the global leaders in expert positioning. We are proudly part of PA Media Group, an organisation thathas been at the forefront of media innovation for more than 150 years.
**What you’ll be doing**:

- Working in a small, close-knit team with a customer centric focus
- Support bookings - Down the line live interviews, Pre-records and Video on demand
- Look after and guide broadcasters through the booking portal
- 1st line advice on technical queries, evaluate and escalate with the team
- Onboarding and training new clients on our camera, app and process.
- Assist customers with camera tests
- Client facing, assisting our commercial team with customer retention activities
- Regularly liaising with our clients to ensure they’re happy with our service
**What you’ll need **
**Are you?**:

- Resilient, comfortable and calm working under pressure?
- A meticulous problem-solver?
- An excellent communicator with great interpersonal skills?
- Keen to develop your career in the fast-paced Broadcast Media industry?**Do you have?**
The ability to put the client experience at the heart of everything we do?
A natural curiosity for video and technology?
The ability to embrace new technology and develop and enhance new procedures?
**It would also be useful to have**:

- Experience in Media, Broadcast or related industries
- Previously used CRMs
- Previously used Ticketing systems
- Interest in News and Current Affairs
**What we can offer you **
In return for your commitment, you’ll join a small, determined team who work collaboratively to support one another and share knowledge. You can expect a competitive starting salary and we recognise your contribution to our continued success with a range ofbenefits which includes company pension scheme and life assurance.
There is also 25 days annual leave with an option to buy up to five days after your first year.
Please note, this role will require some weekend and evening cover.
**Inclusion...**
We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on who you are and what else you can bring. We recognise the importance of a healthy work life balance and positively encourage agileworking.
**Why wait?**
You may have experience of the following: Client Service Coordinator, Client Services Coordinator, Client Services Co-ordinator, Administrator, Sales Support, Sales Administrator, Customer Services, Customer Service Advisor, Resource Planning, etc.
Ref: 136 936