Sales and Customer Experience Assistant

2 days ago


Wigton, United Kingdom Reays Coaches Ltd Full time

Reays Coaches is Cumbria’s largest, award-winning, family run coach operator. Our expertise, experience and quality of coaches is unrivalled throughout the country, but we’re much more than that and we wouldn’t be able to do what we do without our people.

We have an exciting opportunity for a Sales and Customer Experience Assistant to join #TeamReays.

Our Sales and Customer Experience Assistant will serve as a link between management, drivers and customers by handling queries, providing guidance and support and investigating and resolving complaint related issues.

**Responsibilities**
- Implement best practice customer service standards and working office procedures ensuring these are communicated and adhered to by all parties who impact on the customer experience.
- Work with the Sales team to improve driver itineraries to reduce the number of driver queries and improve the customer service experience.
- Maintain proactive, positive communication with drivers regarding bookings of all Reays services.
- Communicate with managerial staff and other colleagues.
- Provide timely and accurate reporting as required.
- Take ownership of all complaints received ensuring these are investigated and responded to with a fair and reasonable outcome.
- Communicate directly with customers and encourage trusting relationships.
- Have a passion for outstanding customer service, placing our customers at the heart of everything we do.
- Turn a negative experience into a positive outcome.
- Ensure high levels of customer satisfaction through excellent service.

**Job specific requirements**
- Minimum of 1 years proven working experience in sales.
- Solid communication and interpersonal skills.
- A pro active customer service focused attitude.
- Accuracy and attention to detail.
- Friendly, helpful, confident and engaging personality.

Salary negotiable depending on experience.

**Job Types**: Full-time, Part-time

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift

Work Location: In person

Application deadline: 24/09/2024



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