Credit Controller

Our commitment to you, once you join our team, is to foster growth and provide developmental opportunities to ensure you reach your utmost potential.
Job Title - Credit Controller

Reports to - Credit Manager

Location - Birmingham SSC

Function - Finance (Order to Cash)

Job Purpose
- To maximise the collection of debt and ensure remedial solutions are provided to ensure debtor days are reduced in line with targets. Focus on reducing and maintaining overdue debt at acceptable levels, ensuring cash collection targets are also achieved
- Liaison with internal and external customers as required
- The credit controller will also manage credit risk across all customers to ensure debt write-offs are minimised
- Sales ledger integrity is also a key part of the credit controller role

Aims & Objectives
- To ensure all customers pay outstanding debt in line with their terms
- Cash collection is maximised
- Cash allocation is regularly reviewed and up-to-date
- Strong stakeholder relationships particularly with commercial and customers are developed and maintained
- Compliance with all relevant legislation and internal controls, ensuing SOX compliance is effective

KPI's/Performance Measures
- To consistently achieve target reduction of overdue debt
- To achieve target amount of cash collected based on current ledger
- DSO
- Minimise & achieve un-allocated cash targets
- Customer satisfaction %

Accountabilities
- Debt management and collection of customer accounts
- Complete sales ledger responsibility, including cash collection and sales ledger integrity
- Achievement of agreed collection targets
- Provide updates & reports on performance of accounts & provide regular updates on issues & sales ledger performance
- To control & monitor daily debt
- Monitor cash allocation & propose correct action on un-allocated cash/credits where needed
- To ensure correct procedures & processes are in place as per credit policy, to chase payments from customers on a regular basis
- To escalate serious issues to credit manager, head of O2C & director of shared services
- Ensure that customers are your first priority & excellent customer service is delivered at all times
- Manage a high level of workload & administer any ad-hoc projects to support the function & wider SSC
- Ensure that all operational management queries are resolved within agreed timeframes
- Ensure all customer queries are resolved within agreed timeframes
- Other general administrative support associated with the SSC
- Develop effective communication links with stakeholders
- Take ownership of targets & objectives
- Maintain a strong control framework, in line with agreed SOX controls & best practice

Working Relationships

Internal
- Commercial team
- SSC as a whole
- All members of the finance team
- IT department
- Financial Directors and Operational teams
- Internal Audit

External
- Customer base
- Credit risk agencies as appropriate
- External audit

Personal Specification
- Substantial experience in credit management and shared services environment
- Pro-active, responsive and action orientated
- Ability to work in a constantly changing & process challenging environment
- Must have 3 years’ experience within collections & credit control
- Deliver to strict & tight guidelines
- Able to maintain a high level of accuracy while meeting deadlines
- Proven track record of achieving KPI’s
- Knowledge of our organisations industry would be an advantage
- Comprehensive knowledge of credit process & procedures is essential, along with ability to demonstrate excellent customer service skills
- Excellent IT skills including word/excel
- Self-motivated, enthusiastic & flexible
- Good organisational skills
- Show passion with ‘can do’Able to demonstrate strong operational control and process knowledge
- Resilient, hard-working and determined to drive through change and improvement
- Strong interpersonal skills and the confidence to deal with people at different levels throughout the organisation and in particular senior management and directors
- Resilient, hard-working and determined to drive through change and improvement
- Able to demonstrate strong operational control and process knowledge
- Ability to manage own workload and prioritise effectively & to work to and meet deadlines.
- Have the ability to work independently and under pressure in a dynamic team
- Flexible approach and adaptable to a changing working environment
- Demonstrates initiative and anticipates needs of the organisation and therefore operates in a pro-active manner
- Strong influencing skills and high levels of resilience and determination
- Down to earth, hands on and pragmatic
- Working in a US owned subsidiary, with knowledge of SOX

Competencies
- Motivate, involve, support and align others to deliver - role model behaviour, inspire colleagues, celebrate success, empower
- Develop our people and ourselves - Creating time for personal, staff & team development; regular & effective PDR