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Dispensing Optician

2 weeks ago

London, United Kingdom Cutler and Gross of London Full time

Cutler and Gross are makers of handcrafted eyewear, established in 1969 by opticians Mr Cutler and Mr Gross. Together, the pair created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear. With headquarters in London and Italy, and stores through the UK, US and Canada, we are proud of our dedicated, creative and collaborative team who are committed to providing industry leading eyewear and customer service. We are always looking for new members who share the same vision.

**Title**:Dispensing Optician

**Report To**:Store Manager

**Location**:Cutler and Gross Spitalfields, 55 Brushfield Street, London E1 6AA

**Term**:Permanent, Full Time

**Salary**:Up to £45,000 depending on experience

**Working Hours**:5 days out of 7days, Monday to Saturday, 9.30am to 6pm, 37.5 hours per week.

Cutler and Gross was founded on the principle that when it comes to eyewear, it’s not just about how we see the world, it’s about how others see us. For over 50 years now, it has been at the forefront of optical design - as trailblazers, disrupters and pioneers whose legacy has been much imitated, but never surpassed.

A brand built on friendship, it was established by opticians Mr Cutler and Mr Gross in 1969. Thanks to word of mouth, what began in London’s Knightsbridge as a small but innovative bespoke service soon became a fully-fledged mecca for artists, rock stars, writers and royalty. Together, the pair had created the perfect balance between taste and technicality, quickly cementing their reputation as industry leaders in eyewear.

Using the finest raw materials, each individual frame is handmade by experienced craftspeople in its owns factory in Cadore, within the Italian Dolomites.

**Key objectives**

Cutler and Gross is seeking enthusiastic Dispensing Opticians to be an integral part of our growing team.

To be successful in this role, you will be a recently qualified dispensing optician, be a passionate and driven professional, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience.

**Description of Duties**
- Supply, fit and adjust glasses to a high standard with imagination and flare.
- Use of equipment, including Essilor Visioffice, to take frame and facial measurements to ensure correct fit and positioning.
- To interpret the prescription and to develop a dispense plan, making recommendations on lens type and frame compatibility to clients based on their visual needs and lifestyle.
- Arrange client appointments using the client management system tools and web booking portal and complete triage protocols as required.
- To record the results of each client’s, dispense on the system and initiate lens and frame orders electronically to the supplier.
- Use of a frame tracer to support the ordering of lenses, and fit lenses to frames in store.
- Advise clients when adjustments or repairs to spectacles are needed.
- Check lenses on delivery to ensure that they meet the required specification.
- Assist with all stock deliveries to store, booking into system and attaching price tags where required.
- Arrange, maintain, and clean shop display with the team in line with visual merchandising guidelines.
- Attend daily and weekly meetings with management.
- Assist with regular stocktakes.
- To consistently deliver high quality dispensing and respond to feedback in a positive and constructive way.
- Pro-actively support the running of the practice to operate to its full potential.
- Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff.
- Additional administrative tasks as required.

**Skills Required**:

- At least 1 years’ pre graduate experience working as Dispensing Optician
- Have exceptional communication skills, both verbal and written
- Good IT literacy - Knowledge of Microsoft Office - Word, Excel and Outlook and aptitude to learn new software.
- Have a proven track record in achieving sales targets and building customer relationships.
- A flexible and ‘can do’ working style with a willingness to learn, improve and adapt.
- Strong attention to detail and accuracy
- Ability to work as part of a team, and on own initiative.
- Assist with regular stocktakes.
- You will need empathy and creativity alongside your theoretical knowledge.
- The ability to multi-task and prioritise own workload.
- Be immaculately presented and represent the company ethos.
- An appreciation for fashion and luxury

**Benefits**
- Frame and sunglass allowance and a generous friends & family discount.
- Bonus related to store performance.
- Professional fees paid.
- Annual company social event