Night Supervisor, Old Bank Hotel

The independently owned Old Bank, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, many with unrivalled views of the city’s most famous landmarks and skyline. The Old Bank is part of ‘The Oxford Collection,’ a small, privately owned group of hotels and restaurants comprising of Gees Restaurant & Bar, the Old Parsonage Hotel, Parsonage Grill, the Old Bank Hotel and Quod Restaurant & Bar.

We are currently looking for an individual who is a natural leader in hospitality, to join our small luxury hotel as a full-time Hotel Night Supervisor. You will be professional, confident, and self-motivated, required to welcome guests and assist them with all their requests. You will need to have a comprehensive understanding of all hotel services and a sound knowledge of Oxford and its surrounding areas. You will work with other departments within the hotel to ensure our guests feel welcome throughout their stay.

**Duties of the Night Supervisor**:

- To welcome guests in a friendly and accommodating manner, making a great first impression
- Provide information to guests and assist with luggage
- Assist with requests; booking taxis, giving directions, room service (to assist hotel guests with the drinks and food orders from the night menu)
- To learn and retain a comprehensive understanding of all hotel services - and useful local information - to ensure maximum benefit to the guest and the ability to work effectively
- Maintaining all necessary aspects of security for the hotel during the night shift
- To check guest in and out of the hotel, observing housekeeping status, ensuring the correct rates are charged, that all services are correctly billed and that the guests’ payments are properly processed
- To bank cash and cheques received during your shift
- To follow correct shift procedures and checklists at all times, ensuring that daily tasks are completed and a thorough handover takes place at the end of your shift

**Requirements of the Night Supervisor**:

- Provide friendly, professional customer service
- Ability to work under pressure
- Experience of working in a similar guest facing role
- Knowledge of the local area, good computer literacy
- Effective time management and organisational skills

You will be offered a salary of £26,000 per annum plus tronc (non-contractual service charge). Shift patterns require working an average of 35 hours per week, based on a 2-week Rota of working a 10-hour night shift: 3 shifts on/4 shifts off followed by 4 shifts on/3 shifts off. Usual shift times are 10pm-8am.

**In return we offer**:

- Meals on duty
- 50% discount on food within our restaurants
- Up to £700 recruitment incentive
- Uniform provided
- Membership to our Employee Assistance Programme with Hospitality Action
- Pension scheme
- Opportunities to develop within our Company
- 28 days holiday inclusive of bank holidays per annum
- A paid day off on your birthday
- Prizes and team awards
- Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, and a cashback card

Eligibility to work within the UK must be proven and two references should be available on request.

**Job Types**: Full-time, Permanent

**Salary**: From £26,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 10 hour shift
- Night shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Oxford, OX1 4BJ: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: One location