Customer Support Specialist
2 weeks ago
An award-winning software-as-a-service (SaaS) company founded in 2006; the most comprehensive and powerful business management software solution for the waste management and recycling industry.
We are looking for a new member to join our lovely Customer Support Team; fully remote with a company meet up every couple of months.
You get to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product.
- If you are a personable, customer focused individual who enjoys going beyond initial requests to understand people's underlying needs then we would love to hear from you._
**Responsibilities**:
- Update employer's CRM system with client's feedback, specific needs and requirements
- Implement and manage on screen help ideas via our online helpdesk
- Communicate root cause to clients in non-technical terms
- Provide recommendations to the Product team about how to improve client experience
- Communicate client information/requirements back to the team... and help to contribute ideas for new software features in team meetings
**Requirements**:
- Previous experience in Customer Service / Support
- Technology skills with a good aptitude for learning new software
- Quick learner
- Good written and verbal skills; in order to talk about software in a non technical way
- Previous experience using Slack or Jira Service Desk _(desirable)_
workfromhome
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