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Product Specialist
2 weeks ago
**Overview** **The most phenomenal Product Support Specialist / 2nd Line Tech support role to hit the job boards this year** **Split role between home and office** When Jon first called me about XXXX, I literally said this job sounds too good to be true I thought it all sounded too perfect and too "dream job" and I thought I was being sold the dream. But I've now started my role at XXXX and I am literally blown awaywith how true everything Jon said is proving to be The company, software, package, hours, autonomy, earning potential - it's all exactly as Jon described. I'm now super excited about what the future holds. Jon, I am soo happy at XXXX and smiling as I write that I already feel worlds apart (in only a positive way) to how I was feeling when I started my last role. I am really connecting with my team and feeling very settled - I have completed my first presentationto a client and have another opp lined up. So happy and thank you for introducing me to the role, and the time you spent with me when I was sitting on the fence - I absolutely made the right decision **Benefits** Home based, excellent salary including: Stock options, healthy, genuine & realistic Bonus, Unlimited paid time off, Flexible hours and many more to come. **The client** I am delighted to be exclusively retained by this truly staggering, award winning, $billion global tech client. Having been established for just over 10 years, my client has forged a reputation with superior growth to become a serious contender as a SaaSSolution provider within their specialist field. Their software is currently being used in 35 countries with more global growth to come. Many of their clients are well known, well-respected, high-end brands. A company that expects a lot but rewards a lot and ensure you have a work life balance with well-being at the core front of every employee. As part of this growth, we are looking for a self-motivated, experienced, polished but not corporately minded Product Support Specialist to join the small but growing team, led by an incredibly personable and engaging manager, who collaborates not dictates. The benefits are market leading, the opportunity to really develop your career is staggering, however with any fast-growing company, resilience, actions and ability to adapt are key. **The Role of Product Support Specialist** This is more than just a 2nd line / product support specialist role as this a complex solution with plenty of client engagement. The software we can teach you, the high attention to service delivery and work ethic we can’t. Be that friendly technical advisor to a wide customers base, to engage and help them solve issues, answer questions, and provide training related to their use of my clients software Own customer reported issues and see problems through to resolution, leveraging our global resources when needed Consult with customers to ensure their business operations run effectively with my clients software Follow all defined processes in the team when working on issues Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product Participate in other strategic team and company initiatives, as needed **About you** Product support / in depth 2nd line support A technology-centric background Strong logical, analytical, and problem-solving skills A willingness to solve problems for our customers Excellent communication skills Can work in a fast paced, ever changing, start-up environment If possible, Bachelor’s degree in Business, Computer Science, IT, Engineering or equivalent
