IT Support Engineer

2 weeks ago

SunburyonThames, United Kingdom The Language Business Full time

**LOCATION**
Sunbury on Thames, South West London (Middlesex - 35/40 minutes direct from Clapham/Waterloo)
**LANGUAGES**
English
**COMPANY**
Our client is a world leading technology brand.
**JOB RESPONSIBILITIES**

As an IT Support Engineer, your primary responsibility will be to assist customers with product questions and problems.

Key responsibilities will include:

- Receiving customer calls from distributors, resellers and end users regarding technical issues and product questions
- Recreating customer problems in-house and performing tests to ascertain the cause of the problem, resolving the issue then documenting the findings in English
- Maintaining knowledge and updating yourself on all the products as well as competitor’s hardware/software products. Initial and on-going training will be provided as necessary.
- Attending occasional site visits and presentations as required

**CANDIDATE EXPERIENCE / SKILLS**
- Fluency in English is essential
- Previous experience in either helpdesk, technical support or IT support
- In depth knowledge of MS Operating Systems and Hardware experience
- Working knowledge of Computer Networks and a good knowledge of PC Architecture

**SALARY : £28,000 - £30,000 + up to 10%/15% discretionary company bonus (possibly more) + excellent benefits including**:

- 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
- Pension after two months - 6% contribution from the company
- **75% REIMBURSEMENT OF TRAVEL (up to £100 per month)**:

- Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
- Permanent health insurance
- Gym membership (up to 50% paid for by the company)
- Life Assurance
- Free tea/coffee and subsidised vending
- Cultural and subsidised lunch AND MORE

**WORKING HOURS**

**Monday to Thursday 8.00 - 17.00, Friday 8.00 - 15.00

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