Part Time Sales Administrator

2 weeks ago

Hindhead, United Kingdom The Devil's Punchbowl Hotel Full time

**Job Summary**

**Responsibilities**
- Manage all reservations bookings for 2 hotels and 2 restaurants, ensuring the reservations are taken correctly.
- Manage phone calls and correspondence, demonstrating excellent phone etiquette.
- Address guest inquiries, complaints, and feedback, aiming for timely and positive resolutions.
- Act as the main point of contact between clients and the hotel to ensure smooth communication..
- Handle group bookings, room blocks, and event logistics, working closely with the front of house team.
- Collaborate with team members to streamline processes and improve overall office efficiency.
- Monitor occupancy rates, peak seasons, and trends to adjust sales strategies in line with market demand.
- Communicate with front desk, housekeeping, Kitchen, and event teams to ensure seamless guest experiences.

**Requirements**:

- Proven experience in an administrative role or similar position.
- Strong organisational skills with the ability to prioritize tasks effectively.
- Proficiency in Microsoft office is highly desirable.
- Excellent clerical skills with attention to detail in data entry tasks.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Effective communication skills, both written and verbal, with a professional demeanor.

**Job Type**: Part-time

Pay: £12.00-£12.50 per hour

Expected hours: 20 - 30 per week

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Phone etiquette: 1 year (required)
- Microsoft Office: 1 year (required)
- Organisational skills: 1 year (required)
- Administrative experience: 1 year (required)
- Data entry: 1 year (preferred)

Work Location: In person

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