Customer Service Operative

2 days ago

Heywood, United Kingdom Logistic People Full time

**The Logistic people are looking for a Customer Service Admininstratorto join us on our Heywood Site**

Job Title:Customer Service Operator

Reporting To:Customer Support Supervisor

Location: Heywood

Rates of pay: £24,000 - £25,000 P/a

**Job Purpose:**

The role involves working at the heart of the daily operation with direct contact with customers, drivers and warehouse operatives to deliver a proactive operation.To record and provide accurate and detailed information for use as direct instructionsto drivers and for retrospective audit trail and investigation. Collate reports for our customers and be the first point of contact for them.

**Main Responsibilities**:
The role-holder will be required to be responsible for and undertake the following tasks:

- Booking in orders via phone and online systems.
- Gathering information and producing reports for internal and external customers.
- Know the DOT performance requirements and Despatch accordingly with this in mind.
- Direct contact with drivers ensuring accurate information is passed and understood at point of despatch and return.
- Tracking in all deliveries ensuring Customers DOT/COT are maintained.
- Maintain communication with all relevant parties to inform of late running vehicles.
- Ensure all loading alterations are changed in ESP/GTS.
- Maintain and develop interaction with traffic department to promote on time availability for all resource.
- Effectively communicate with warehouse at all times to ensure 'On Time' Despatch is achieved.
- Communicate and process the return of stock to customers producing return labels.
- Producing Daily and Weekly KPI's.
- Check all load summary documents for accuracy and escalate any potential issues to Supervisor
- To ensure POD's are received, investigating any missing documentation.
- Maintaining a daily task sheet.

**Key Contacts/Relationships**
- Customer Account Manager
- Heywood customer base
- Drivers
- Transport Operations
- Heywood warehouse supervisors / operatives.

**Measures of Performance**
- DOT service levels for all major retailers and specific customers
- Delivery documentation accuracy at point of despatch.

&

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