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Customer Service Specialist

3 weeks ago

Gloucester, United Kingdom Schlumberger Full time

**Customer Service Specialist**:
Gloucester - United Kingdom

**Customer Service Specialist**

**Mission**

The Customer Service Representative is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.

**Responsibilities**
- These responsibilities are activities that correspond to the metro stops and key processes.
- Invoice Intercompany Customer
- Process Intercompany Credit / Debit

**Additional Responsibilities**
- Coordinate orders and shipments between Manufacturing and customers.
- Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
- Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
- Perform administrative functions supporting customer service functions and sales order entries.
- Provide monthly status of open orders and follow up with customers and Production.
- Maintain record of asset delivery progress and invoicing.
- Interact with Production, Buyer and Planner for follow-up of customer orders.
- Resolve licensing issues received from customers and record in support database.
- Maintain and improve the integrity of the data in the MFGPRO/SAP database.
- Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

**Experience & Exposures**:

- Technology or Manufacturing Centre
- Demand Planning
- Production Workflow
- Manufacturing Resource Planning System-SAP

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.