Customer Assistant

3 days ago

NewarkonTrent, United Kingdom Marks & Spencer Full time

**This is a permanent position working within the In Store Bakery at the Newark Maltings store**

**The pay rate is £10.00 per hour with a premium rate paid for any unsociable hours worked.**

**Under 18 disclaimer**

**Work Pattern**:
**Week 1**

**Tuesday 14:00-22:00**
**Tuesday 05:00-11:00**
**Saturday 13:30-22:00**

**Week 2**
**Sunday 12:30-18:30**
**Wednesday 05:00-13:00**
**Friday 05:00-13:30**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Services Assistant

    2 weeks ago

    Newark-on-Trent, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...

  • Customer Delivery Assistant

    7 days ago

    Newark on Trent, United Kingdom Rapier Employment Full time

    Customer Delivery AssistantNewark£12.27ph - £12.38ph after 13 weeks. Overtime available. Rapier Employment are currently seeking Customer Delivery Assistant for our busy Home Delivery client based in Newark for ongoing work. For this role you will ideally be based within a 30-minute commute of Newark. This role does require weekend work and public...

  • Customer Delivery Assistant

    7 days ago

    Newark on Trent, United Kingdom Bike Builders Bible Inc Full time

    Role Overview Customer Delivery Assistant at Bike Builders Bible Inc. Pay: £12.27ph – £12.38ph after 13 weeks, with overtime available. Location & Hours Based in Newark, within a 30‑minute commute. Shift starts at 07:30am, planned 10‑hour shifts, 7‑day operation. Weekend work required; public transport not suitable. Role Information Deliver white...

  • Station Customer Service Assistant

    2 weeks ago

    Newark-on-Trent, United Kingdom LNER Full time

    **Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times,...

  • Customer Service Assistant/supervisor

    1 week ago

    Newark-on-Trent, United Kingdom Admiral Slots Full time

    **Customer Service Assistant / Supervisor, Newark** **Hours**: 20 hours per week **Hourly Rate**: £12.24 per hour (Customer Service Assistant) **Enhanced Rate**: £12.74 per hour (when carrying out Supervisory duties) **Additional**: £1.50 per hour for any hours worked between 11pm and 6am **Shift Pattern**: Monday-Sunday, Mornings/Evenings/Weekends. Full...

  • Customer Assistant

    2 weeks ago

    Newark-on-Trent, United Kingdom M&S Full time

    **All the details** **This is a temporary position with the following shift pattern**: week 1 Friday 18.00-22.00 Sunday 09.30-18.30 week 2 Sunday 06.00-15.00 Friday 18.00-22.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    1 day ago

    Newark-on-Trent, United Kingdom M&S Full time

    **All the details** **This is a temporary 16 hour contract with the following shift pattern**: Monday: 18:00-22:00 Wednesday: 18:00-22:00 Friday: 18:00-22:00 Saturday: 18:00-22:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Assistant

    3 days ago

    Newark-on-Trent, United Kingdom Marks & Spencer Full time

    This is a temporary role in our Newark Maltings store. Work Pattern: Week 1 Wednesday 18:00-22:00 Saturday: 05:00-14:00 Week 2 Tuesday 05:00-09:00 Saturday 05:00-14:00 **Under 18 disclaimer** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    3 days ago

    Newark-on-Trent, United Kingdom Marks & Spencer Full time

    This is a temporary role at our Newark Maltings store. Work Pattern: Week 1 Monday: 18:00-22:00 Saturday: 13:00-22:00 Week 2 Thursday 05:00 -09:00 Saturday: 13.00-22.00 **Under 18 disclaimer** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • P/t Customer Service Assistant

    5 days ago

    Newark-on-Trent, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for part time Customer Service Team Members for our Newark venue. Flexibility and a passion for dealing with customers are vital for these positions. You...