Digital Marketing

We're currently recruiting a dedicated Digital Marketing & Communications Assistant to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 16 hours per week.

**Purpose of the role**:

- To develop and deliver communication plan for local engagement with client, NHS staff and visitors.
- Build relationship and manage updates to the Addenbrookes communications team.
- To support the marketing and promotion of the on-site retail facilities for both NHS staff and visitors.
- Collaborate with Catering & Retail teams onsite to audit and maintain high quality brand presentation.
- To support the on-site team with customer engagement activity, events and communications.
- Provide high quality service to customers and clients in line with our contractual and reputational objectives.
- Monitor and support customer feedback activity for all retail outlets onsite via online feedback system.

**Key responsibilities**:

- Management of the marketing activity plan including weekly updates, uploads and topical news activity
- Working with central marketing team to plan digital screen content across outlets
- Building positive relationship with onsite Trust communications team driving engagement
- Using central brand operational tools to check onsite brand execution is correct
- To prepare and provide relevant collateral to Addenbrookes communications team for posting on NHS comms channels
- To support the team with regular checks of point of sale, ensuring it is up to date and well presented
- To support the implementation of marketing, concepts and event activity across the retail at Addenbrookes
- Support the development of relevant marketing material to deliver site requirements
- Support of customer experience campaigns and activity, review of feedback channels providing updates to senior team
- Contribute to improvement ideas and plans that are innovative and practical
- Act as a Compass advocate, maintaining a positive professional can do manner at all times
- Drive usage and engagement of the customer feedback channels
- To ensure tasks are completed promptly and work is carried out quickly and efficiently with all deadlines being met
- Ensure the highest level of customer care is adhered to at all times to provide a consistently great customer experience
- Develop and maintain good working relationships with clients & customers, being polite and courteous at all times
- To support the delivery of any sales promotions, and identify opportunities for sales growth feeding back to retail team
- Take personal ownership to act as an advocate for health and safety, with excellent personal behaviours
- Correctly use work equipment, personal protective equipment in line with training and instructions provided.

**Our ideal Digital Marketing & Communications Assistant will**:

- Has a proven track record to deliver consistent excellent administration standards
- Has experience or strong interest in social media management
- Comfortable content writer
- Creative flair to support pop-up events
- Strong level of computer and IT competency
- Experienced in using Canva to design basic marketing materials such as posters
- Experienced in using Microsoft Office suite
- Ability to adapt and respond to changing priorities with a hands-on approach, always meeting deadlines
- Is positive, passionate and enthusiastic and is able to support the delivery of change at pace
- Has the ability to deliver above and beyond the expectations of our customers and clients and build strong relationships
- Pro-active team player with a can-do attitude
- Ability to work under pressure whilst maintaining a positive attitude
- Be able to comply with legislation and follow all rules and regulations laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.