Customer Support Advisor

6 days ago

Andover, United Kingdom Stannah Full time

Are you a passionate Customer Support Advisor, ready for your next job?

Stannah have an exciting position available at their offices in Andover to join their Global Customer Service Team.

As a **Customer Support Advisor** you will be supporting accounts for our distributors who are located outside of the UK.

We are looking for a customer support advisor who has excellent communication skills, with a high level of attention to detail. The ability to communicate effectively and offer a high level of Customer Support to our global distributors.

This role is to work alongside our Global Distributors to ensure the successful delivery and installation of the Stannah product with the customer.

**Key Responsibilities**:

- Process, support and communicate with distributor throughout the order process
- Provide 121 account support for a number of our global distributors
- Troubleshoot and resolve product or service related issues
- Track and record all issues in CRM
- Identify recurring issues and highlight to internal departments for improvement
- Work within agreed SLAs
- Understand different distributor needs and adapt your approach to meet those needs

**Minimum Requirements / Qualifications**:

- Proven experience of working within a business to business environment
- Proven experience handling complaints and investigating route course

**Company Information**:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.

We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees’ lifestyles.

**Benefits Include**:

- Market Aligned Salary, paid on a monthly basis
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Free parking

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