Service Desk Analyst
6 days ago
Rutherford Briant have just registered a very unique Service Desk Analyst role. Working within a Service & Support department that doesn't just cover your conventional 1st line support, this will be a chance to learn bespoke systems and software's.
The role will be a great opportunity to kick start your IT/Technology career, if you have recently retrained or graduated this could be the perfect platform for you to flourish. The business works with some well known brands such as McDonald's, Burger Kingand KFC.
**Responsibilities**:
- Prioritise tickets based on impact or urgency.
- Manage tickets system queues to chase resolution and reduce ageing.
- Adhere to agreed SLA's.
- Identify common themes with recommendations for service improvements.
- Create help sheets for FAQ to help customers on common issues.
Key Skills:
- Excellent communication skills.
- Ability to work as part of team.
- Strong problem solving skills.
- Enthusiastic.
- Empathetic.
If you are ready for your next challenge, if you want to make an impact and be an integral part of a business, this could be the role for you.
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