Sales Assistant

Job Advert

**Job Purpose / Overview**:
We are excited to be able to present a unique opportunity to join a socially conscious company as a Sales Assistant

As a Sales Assistant, you will play a crucial role in supporting the Sales Managers delivering the lifestyle and services offered by our community to prospective residents and their families. You will be supporting Sales Managers across all of Birchgrove’s sites which are situated around the M25, meaning no one day is the same. You will be ensuring exceptional customer experiences and operational efficiency.

**Your responsibilities will include**:

- Serving as the primary point of contact for incoming inquiries, ensuring they are directed to the appropriate person.
- Recording all customer interactions on Sherpa to maintain comprehensive and insightful records.
- Actively participating in planning sessions for all neighborhoods, contributing valuable insights.
- Guiding customers seamlessly from reservation to move-in, handling all necessary paperwork with finesse.
- Crafting and dispatching creative follow-ups for each neighborhood as requested.
- Coordinating reservations by instructing Senior Moves, Evelyn&Partners (IFA), and conducting future needs assessments.
- Collaborating with salespersons and operations to ensure a smooth transition for customers.
- Building and maintaining strong relationships with customers and influencers throughout the reservation journey.
- Conducting firsthand visits to different neighborhoods to gain in-depth knowledge of developments and key individuals.
- Providing coverage for neighborhood tours as needed.
- Ensuring that all stock plots are meticulously presented in first-class order, addressing any issues promptly.
- Guaranteeing that the teams have all the marketing materials they require for effective promotions.
- In addition to the core responsibilities outlined above, your duties will encompass:

- Implementing robust data protection measures using the Comply Advantage web forum for AML requirements.
- Utilizing the Precisely web forum to create and upload tenancy agreements.
- Compiling and delivering weekly sales reports for the Head of Leasing.
- Generating detailed marketing reports for the Marketing Consultant, Edna.
- Participating in quarterly marketing meetings with Edna to strategize and align efforts.
- Establishing direct debits for community reservists and handling related tasks for future replacements.
- Taking charge of activities related to future and upcoming communities, including On Decks, Home Visits, Tours, walk-ins, and follow-ups.
- Assisting with ad hoc furniture moving for both existing and new communities.

If you are passionate about making a positive impact on the lives of seniors, we invite you to apply. Join our dedicated team and contribute to creating a vibrant and fulfilling living experience for our residents.

**About Birchgrove**:
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference.

**Why work for us**:

- Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee’s career progression.
- We foster a collaborative and innovative culture where ideas are valued, and creativity is encouraged. We believe in working together as team to solve challenges and drive innovation all whilst having real autonomy of role.
- Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
- Competitive compensation and benefits including health care cash back and electric car scheme
- We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all ages and backgrounds and experiences are welcome and valued.
- Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.