Customer Service Adviser

**Job Introduction**

Do you haveexperience in working in a Customer Service environment? Do you want to helpand support customers and enjoy what you do?

Then we arelooking for you

We want hardworking and enthusiastic individuals that are looking to take a leap towardsstarting their career in Financial Services. Come and join us in one of ourmost important roles across the society - Customer Service Adviser.

You’ll bethe first point of contact for our customers, supporting them with theirmortgage and savings queries. Whether that is a simple withdrawal transaction orin more difficult circumstances, a bereavement, you’ll treat each call with thesame level ofcare and compassion it deserves.

In returnwe’ll provide you with expert training, development conversations andopportunities to grow and progress your career with us.

**Benefits**:

- Discretionary annual bonus
- Matching pension scheme plus 2%
- Generous holiday entitlement, as well trading schemes
- 35 hour weeks
- Rail season ticket scheme - up to 12 weeks of free travel
- Access to the Lifeworks app with special offers and discounts on everyday activities

More information canbe found below in the Why Work For Us section below.

What You'll Bring:
It’s safe tosay no two days are the same. Our colleagues come from all walks of life and sodo our customers. You’ll need to be adaptable and empathetic, be able to thi
nkon your feet and build great rapport.

We’relooking for people who can:

- Work well with others, with a ‘one-team’ mindset
- Have investigative conversations with our customers, communicate well, listen and understand their needs
- Adapt to an ever-changing industry
- Use standard computer software i.e. Outlook and Microsoft Office
- Take initiative to fix problems and find solutions for our customers
- Drive your own continuous development

Hear From Our Colleagues

“I enjoy how close you become with your colleagues and the friendshipsyou build working in one team. My leader supports me by ensuring we have astrong relationship and making clear what I want to work on to develop me in myrole, as well as a person.” - Sam,Customer Service Adviser

**About Skipton Building Society**

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can onlybe successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key tothe delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyoneseeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Why Work For Us

We’re committed to payingour people fairly for the role they undertake and provide a wide range ofbenefits to support our colleagues’ finances and wellbeing, incl
uding ourEmployee Assistance programme, the opportunity to buy extra holidays andshopping discount vouchers You’ll be able to shape your career within your team and can expect astructured learning and development programme where you’ll be valued recognisedandrewarded.

More information on our benefits can be found here