Head Concierge

**Annual Salary: £23,000**
**Hourly Contract: 44 hours**

**Job Role**

We are seeking hard working passionate individuals that strive to deliver exceptional levels of service whilst assisting in maintaining high building standards. You will be responsible for delivering a high level of customer service, assisting with the preparation for any new residents moving in, conducting regular building security walks, complying with health and safety regulations and helping maintain the cleanliness of the communal facilities to ensure the residents have a high level of standards in their surroundings.

The day concierge that work for Vita Living will be working closely with management to ensure the building runs effortlessly whilst delivering the best experience to the residents that live with us. It is essential that the building is always prepared for visitors, so we are ready to showcase the site. A member of the day concierge team should be passionate about getting to know the residents and wanting to deliver the best experience for them whether that be through a daily chat or silent service via building standards. It is essential to have initiative so you can identify tasks that need completing without needing consistent direction as well as having great time management skills.

You should be well presented, have high personal standards and have a good standard of communication in English.

**Role responsibilities**
- Providing exceptional customer service to residents and guests
- Managing any customer queries and escalating where necessary
- Checking and maintaining health and safety compliance within the building
- Maintaining the cleanliness standards within the building
- Managing the front desk function including some general administrative tasks
- Promoting events within the building and any Vita Living strategies
- Monitoring the check in report to set up new residents moving in the following day on the door entry system and place welcome packs in the appropriate apartments
- Preparing inventories for new move in’s
- Reporting and actioning (where possible) any maintenance issues identified within the building/apartments
- Providing a comprehensive handover when another team member is commencing their shift
- Maintaining a professional yet friendly relationship with residents on site

**Reporting**

This role will report to the management team. Performance will be measured against customer satisfaction surveys, Resident feedback and fulfilment of task list

**Role Requirements**
- Be service focused and have a passion for delivering the best customer experience
- Have a strong ability to communicate with team members, customers and stakeholders alike
- Possess excellent personal time management and prioritisation skills
- Be self-motivated and able to work on initiative
- Preferably have previous experience in hospitality or customer service
- Be well presented

**Additional accountability once trained**:

- The referencing process once the lettings department send an agreed deal through
- Managing the move in and move out process for residents including completing their move in induction, taking meter reads, processing the resident on Arthur, liaising with Community Utilities about their meter reads etc.
- Creating and sending tenancy agreements
- Forward planning for the Concierge department and housekeeping department based off the Moving in Schedule

**Company Overview**

An exciting new brand from an award-winning property group, Vita Living represents the latest in city centre residential living. The brand will provide the highest quality apartments within a beautiful, secure, and fully managed building, all in the heart of the city. It is our aim, as with all our property brands, to deliver exceptionally high standard to our valued customers, ensuring they feel the ‘Vita Difference’ which centres on quality, service, and community. Team members are an integral part of the Vita Living experience for residents by creating a friendly, welcoming, and comfortable place to live. All team members will also be starting an exciting journey with us at the launch of this new brand which has strong ambitions of growth, here in Manchester, and further around the country.