Marketing Administrative Assistant

1 day ago

Ely, United Kingdom AMP Full time

**Roles and Responsibilities**:

- Facilitating the marketing team to achieve departmental goals with a sound understanding of our company, its services and brand image.
- Guiding new authors and keeping them updated with all the developments in the marketing process in a realistic manner.
- Answering incoming phone calls and providing appropriate assistance.
- Investigating author queries when need be and resolving where possible or escalate, if necessary, by utilising our internal complaints database.
- Attend grading meetings of the department on a regular basis and provide feedback and support accordingly.
- Encouraging the success of our new releases by assisting with the creation of documentation and CRM management.
- Researching possible advocates and key persons and fostering relationships with them to facilitate departmental processes.
- Maintaining files and keeping folders updated with author imagery, news and events.
- Maintaining our database and other records with all relevant details of authors that are now in the marketing phase.
- Monitor stocks and reorder promotional materials and new book copies (via Print Hub) when needed for author events.
- Providing administrative support to the team to where needed.

**Required Skills**:

- Sound organizational skills with the ability to multi-task, prioritize and manage a busy inbox with timely follow-up skills
- Working knowledge in CRM technology for managing potential leads and customers
- Proficiency in English
- Advanced presentation and reporting skills
- Strong negotiation skills
- Excellent telephone manner, able to empathise and problem solve.

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ely: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 3 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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