Helpdesk Coordinator

Salary: Up to £32,000.00 per year + Bonus

Scheme, Permanent

Location: Chichester, Havant, Portsmouth

Benefits: 25 Days Holiday, Work from Home / Flexi Working

Schedule: Monday to Friday (9:00-17:00) Early Finish Friday

Main Responsibilities:Provide support on the reactive maintenance help desk for clients, engineer's and contractors.Input job requests and works orders via the software system, ensuring all required fields are completed.

Respond to calls from a dedicated maintenance phone line.Chase contractors for updates and completion of works.

Arrange for quotations on costed works.Work collaboratively within the team to maintain positive working relationships.

Report any issues preventing task fulfilment to the Head of Maintenance.Process contractor invoices.

Prepare reports for key clients.Perform other reasonable duties as required.

Essential Skills: Strong administration skills. Excellent telephone manner.

A good understanding of Microsoft Office and general IT knowledge.Excellent communication and customer service skills.Strong organisation and time management skills.

Desirable Experience:Previous experience in a helpdesk or scheduling role.

Experience within property management or facilities management administration.Application

Questions:Are you an experienced Helpdesk Coordinator or Administrator?

Do you have good telephone skills?

Do you have a good understanding of Microsoft Office software packages and general IT knowledge

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£32,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Office: 1 year (required)
- Customer service: 1 year (required)
- Time management: 1 year (required)

Work Location: Hybrid remote in Waterlooville

Reference ID: JJFMHPDC