District Heating Administrator

As residential managing agent to over 127,000 unit of property across the UK RMG are responsible for the management of an increasing number of district heating systems within our blocks of properties. These district heating systems are often a low carbon solution to providing heating or energy supply over a large number of residential properties.

RMG are now recruiting for a Districting Heating Administrator who will coordinate and maintain relationship with our tenants and our tenant-billing supplier to ensure that bills are correct and any tenant queries are resolved quickly.

Key duties will include:

- Liaise/maintain relationship with our 3rd party tenant billing supplier
- Switching tenant billing suppliers when needed
- Reconciliation of recharge funds
- Ensure correct tariffs are in place and up to date for all tenants
- Maintaining data integrity/ensuring that tenant billing supplier has correct tenant details at all time
- Ensure all compliance regulations are adhered to
- Instigate and monitor debt recovery for unpaid debt
- Liaise with our Property Mangers to ensure that any repairs or breakdowns are reported

**What skills, knowledge or experience will you have?**
- Delivers concise and complete information to their audience.
- Uses effective listening skills and asks follow up questions to gain clarity in a situation in order to deliver the most suitable solution to customer requirements.
- Ensure politeness and courtesy at all times to colleagues (both internal and external) and clients.
- Be able to communicate verbally in a clear, concise and business like way to the audience.
- Ensure all written communications are presented in a professional manner
- Is able to provide support and guidance to internal/external customers
- Highly organised and can work independently with mínimal supervision
- Curios nature with the ability to investigate issues thoroughly
- Good level of Maths in order to calculate standing charges or investigate recharge or billing issues
- Proficient across Microsoft Office packages: Word, Outlook and Excel ( basic to intermediate level of Excel)

**Benefits of the Senior Finance Support Analyst Role**:

- 25 days annual leave + Bank Holidays.
- Company Gift day on your Birthday
- Complete a calendar year without any sickness absence and receive - 2 days additional leave in the following year.
- Flexible working
- Life Assurance - auto 4 x basic salary during death in service
- Pension - generous pension scheme
- Free and confidential access to full Employee Assistance Programme
- Annual salary review
- Employee Referral scheme with rewards up to £1,000 per referral
- Employee Well-being initiatives - monthly calendar
- Corporate Social Responsibility events throughout the year
- Sponsorship for study and professional qualifications (up to 5 study days)
- Exclusive access to MSc. Property Management & Investment - De Montfort University
- Payment of annual professional subscriptions such as IRPM, RICS, ACCA, AAT, CIPD etc.
- Personal interest free Loans for purchases of Bikes, laptops, etc.
- Eye Care discount
- Group portal to a whole host of discounts

**Who are we?**

As one of the largest and most respected property management companies in the country, the Residential Management Group portfolio spans over 116,000 households across the United Kingdom, with more than 100 years of successful property management experience.

As Managing Agents, we have a unique and important role to play in managing other people’s homes and money. Our experience and in-depth knowledge of property management, together with our dedication to professionalism and high standards, is what sets us apart.

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discounts
- Wellness programmes

Schedule:

- Monday to Friday