Front of House Team Member

7 days ago

York, United Kingdom ROKO Health Club Full time

Roko Health Club York is looking for a new Front of House Team member to join the Roko Family If you’re passionate about giving great customer service, then this role could be for you

Start: Asap

Roko Health Clubs are a privately owned group operating 5 full service clubs in a sector we call ‘premium affordable’. Our large scale established clubs have great facilities for our members and we hold our prices at a level that makes it truly compelling value for our customers.

To really make the clubs come to life we need a dedicated team who share our vision to passionately support and inspire our members to live a more active, healthy & fulfilling life for longer.

Roko York is a family friendly premium health club, with an endless list of cutting edge facilities at affordable price.

We are looking for a motivated, friendly and enthusiastic Front of house team member to join the team at Roko’s premium club in York.

Your role will involve:
Meeting and greeting all members and prospective members to the club

Selling retail products

Taking bookings over the phone and in person

Taking and recording member queries and feedback

Taking cash and card payments and completing till reconciliations

Ensuring your working area is clean and tidy at all times

Welcoming customers and ensuring all requests are fulfilled

Providing great customer service

Take pride in your personal appearance and the club lounge environment keeping it clean and tidy at all times

Have a complete understanding of the Club Lounge food menu and beverages to assist with any member queries and to upsell relevant products

Maintain Food Safety standards at all times

Prepare food and drink to set standards including barista coffee standards

Key attributes are:
Excellent interpersonal and customer service skills

Good telephone skills and enjoy face to face sales contact

Organised and professional with ability to cope under pressure

So if you’re looking to join a company where you can make a difference and reach your true potential then come and talk to us

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: £9.50 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Gym membership

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability

**Experience**:

- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)

Reference ID: FOH1

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