Resident Liaison Officer

A great opportunity has become available for a reliable and skilled **Resident Liaison Officer **to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in **Woking**, you will join us on a **permanent basis** working between **32 - 40 hours per week**,** and in return, you will receive a **competitive salary of £28,000 - £30,000 per annum pro rata, and excellent benefits.**

**Mountjoy** is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

With a focus on delivering exceptional service to our clients and customers, the **Resident Liaison Officer **position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

**Our Company values**

We take pride in everything we do - Which means we expect all our employees to:

- Present a professional appearance at all times
- Keep your vehicle clean and tidy at all times
- Keep your work area safe, tidy and well organised
- Deliver a high standard of work at all times

**We have Integrity, built-in**

**Our Company Benefits**:

- 31 days annual leave rising to 36 days with length of service (including bank holidays)
- We offer a flexible scheme to buy or sell up to 5 days of annual leave per year
- Company sick pay after probation
- Life Insurance
- Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice
- Cycle to Work Scheme
- Discounted Gym Membership
- Employee recognition scheme
- Length of Service Rewards
- Childcare voucher scheme
- Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
- Our Employee Assistance Programme to support all staff
- Refer a Friend scheme

**Key responsibilities as our** **Resident Liaison Officer will include**:

- Being the first point of contact for job queries and ensuring that they are actioned in a timely manner
- Communicating with all stakeholders for planned and larger works and when work will impact building users in a communal area
- Managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties with a view to expedient and effective resolution
- Ensuring residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptations with effective and prompt communication
- Organising Consultation Evenings with tenant groups, recording attendees and taking minutes of meetings
- Collecting and collating client/resident satisfaction feedback and report on trends and improvement ideas

**What we are looking for in our Resident Liaison Officer**:

- GSCE or equivalent grade C or above in English
- Relevant qualification in Business Administration or Customer Service (Advantageous)
- Ideally have a full driving licence
- Experience working in an Operations Centre of a Building Maintenance Contract
- Experience of working as a Resident Liaison Officer
- Basic knowledge of building maintenance trades and the tasks/activities that can be undertake by each trade group
- Good geographical understanding of the Woking area

If you feel you have the skills and experience to become our **Resident Liaison Officer **then please click “**apply**” now - We’d love to hear from you

Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association.