Haulage Administrator

General Haulage Administrator

**Role Summary**

Hours: 0830-1730 (45 hours per week)

Pay: £9.90

**General Duties include**:

- Processing incoming data
- Following agreed process flows
- Receiving and directing incoming telephone calls
- Data entry & word processing
- Managing and maintaining robust records
- Makes decisions within agreed remit
- Escalates any anomalies or risks to supervisor

**Specific Duties include**:

- Dealing with calls from our Customers, Drivers and Logistics Partners
- Resolving any delivery issues
- Manifesting
- Printing Labels
- Creating driver paperwork and run sheets
- Data entry for weekly KPIs

Assisting in:

- Triaging messages on our internal systems
- Completing processes to keep us compliant with service level agreements
- Booking in deliveries

**Knowledge & Skills**
- Attention to detail
- Pleasant, confident telephone manner
- Ability to prioritise tasks and workload
- Knowledge in MS Office, especially Word & Excel
- Good verbal and written communication skills
- Good time management

There is an expectation to maintain the values of Anglia Freight and comply with our Company policies.

**Job Types**: Full-time, Permanent

**Salary**: £9.90 per hour

**Benefits**:

- Company events
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: One location