Team Leader

7 days ago

Peterborough, United Kingdom Diligenta Full time

**Who are Diligenta?** Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development. **Summary of the role**: Lead, manage, and inspire a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service. As a Team Leader, you'll oversee customer service delivery, manage team performance, and foster talent development to meet business and client goals. This role is ideal for a motivated leader with a passion for driving team success and delivering exceptional customer service. **Benefits**: - 33 days including Bank Holidays - Eligibility for an annual discretionary bonus scheme - Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) - Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods - Cycle to Work Scheme & Interest free Season Ticket loans - A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing - A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave - A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection **What you’ll be doing**: - Lead, manage, and develop your team to ensure high-quality service delivery. - Oversee team performance, ensuring compliance with company policies and regulatory requirements. - Handle escalated customer complaints and make decisions aligned with Treating Customers Fairly (TCF) principles. - Monitor and improve team performance, driving efficiencies and enhancing customer experience. - Collaborate with other operational teams and lead local projects. - Maintain financial controls and oversee expenditure within delegated authority. **What we’re looking for**: - Proven experience in people management and development. - Strong communication, planning, and organizational skills. - Ability to adapt, motivate, and influence others. - Analytical problem-solving skills with a creative approach to complex issues. - Effective networking and relationship-building abilities. - Experience in financial services and understanding of regulatory requirements preferred. - Minimum 2 years of relevant management experience. Job Reference: DGENTA02826

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