Customer Service Advisor-ringwood

2 weeks ago

Ringwood, United Kingdom Churchill Retirement Living Full time

**Job Title**: Customer Service Advisors (telephone-based)
**Location**: Ringwood, Hampshire
**Salary**: From £20,000 per annum (reflective of experience)
**Hours**: Full time and part-time opportunities available 18.75 to 37.5 hours per week or weekends only
**Operational hours**: 06:30 - 22:30 - roster includes earlies, days, lates, Monday - Sunday

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for personable, motivated and diligent people to join our amazing team.

**Why work for us?**
- Competitive salary starting from £20,000 per annum, depending on experience (£10.25 per hour)
- Fantastic Colleague Benefits
- Variety of shifts to fit with your lifestyle
- Supportive and friendly team
- Free tea and coffee (as much as you can drink)
- Extensive training from your initial induction and throughout your career
- Career development opportunities
- Light, contemporary offices based in Ringwood
- Free on-site parking
- Rewarding work; you’ll be making a positive difference every day
- And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations

Opportunities to become a Senior Customer Service Advisor are currently available.

**What does the role involve?**
- You’ll be taking incoming calls from Home Owners, responding to a variety of situations including emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
- Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times
- Remaining alert to ensure you are ready and available for your next customer.
- As part of a close-knit team providing a critical service, our Colleagues are reliable and ensure their time keeping is exemplary to ensure they are available when needed.
**About you**
- We are looking for people with customer service experience, for example, from call centres, retail, hospitality or the care sector
- You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense
- A good standard of English and IT skills is essential

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH - Trust - Openness - Respect - Communication - Honesty

**Who are we?**

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Home Owners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

**How to join us

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