Luggage Porter
2 weeks ago
Enrich the Journeys of our People and our Guests as our Luggage Porter
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Luggage Porter are:
Annual earnings to £28,396.80 (£25,396.80 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more
We are currently looking for a passionate Luggage Porter, to join our Concierge Team on a permanent, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Luggage Porter, your main duties and expectations for the role will include:
- Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival.
- Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the car, etc, as required by the guest.
- To assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest
- Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.
- Provide directions or general information to guests or patrons as may be required; aware at all times of all hotel services, hours of operation, locations, etc.
You will be required to work 40 hours per week, on a shift rota.
We are
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
_ All applicants must be legally eligible to work in the UK_
INDFOH
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