Service Advisor

1 week ago

Bristol, United Kingdom Carbase Full time

_**Salary**:_ _£22,300 to £24,000 (Depending on Experience)_
- **Contract**:_ _Full-time, Permanent: _
- **Hours**:_ _45 hours a week average
- Monday to Friday 08:00am to 17:30pm, and alternate Saturdays 08:00am-13.00pm (as per rota)._

**BENEFITS of working with us**:

- **Great annual leave**: 31 days including bank holidays increasing to 35 over 5 years
- **'Refer a Friend/Family' scheme **with a £500 - £1000 reward
- **Development & progression opportunities**:

- Contribution based **pension scheme**:

- **Health & Wellbeing support** through 'Ben'
- **Discounts **on in-house car purchases & servicing
- **Eyecare voucher scheme**

**About us**:
**Carbase **is a family-owned business that over the last 20 years has grown into the largest, independent pre-owned dealership in the South West.

We are looking motivated, welcoming, and positive personality to join our busy Bristol Workshop, to help us achieve our service goals and give the customer experience that we’re known for.

It’s a fast-paced environment, working with our technician team to book in our customers for repairs and servicing, helping to keep the workshop workflow and ensure we’re hitting and exceeding targets.

**About the role**:

- You’ll be greeting our customers as they arrive, listening to every request, taking note of all issues, and answering any queries
- Liaising with our technicians you’ll schedule appointments and book in repairs and services.
- Keeping our customers updated with progress reports and follow-up calls, making sure expectations are being set, succeeded and surpassed where possible.
- Processing customer payments, providing cost estimations
- While liaising with our Preparation centre, our Parts and our Sales teams, to provide a seamless service
- Maintaining and developing relationships with customers, ensuring repeat business and customer retention
- While displaying extensive knowledge about products and services to give a professional transaction and helping us demonstrate why we’re the service to choose again.

**To be a Service Advisor with us you’ll need**:

- Good standard of English and Maths: GCSE Level C and above, or Numeracy and Literacy Level 2 on the NQF or equivalent.
- Full UK Driving licence
- Excellent interpersonal skills both verbal and written, with a passion to deliver exceptional customer service
- While able to work on own initiative and to prioritise workloads
- Good IT skills including MS Excel, Word, Outlook
- Able to quickly establish and build rapport with our customers
- Previous experience in a customer service role, ideally working to targets
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

**Key Words**

Auto service advisor, Automobile service advisor, Automotive service advisor, Customer service advisor, service representative, service coordinator, service operator, workshop reception, workshop receptionist

**Job Types**: Full-time, Permanent

**Salary**: £23,300.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

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