Dental Receptionist

Desford Dental Care

About Us

Desford Dental Care is a well established mixed NHS/Private dental practice situated in a small village in Leicestershire. We aim to provide Calm Quality Care with great customer service to all our patients.

As a Dental Receptionist:

- You will have proven front of house reception / customer service experience
- You will be motivated, organised and a good communicator who thrives upon maintaining good standards
- You will offer a warm and welcoming environment to patients and visitors
- You will drive to constantly deliver and improve the patient experience

If you have a great manner with people either on the phone or in person and enjoy offering excellent customer service, this would be an ideal role for you.

We have put in place excellent measures to ensure the safety of our colleagues and patients during the COVID19 period, including enhanced infection control procedures and training for all staff.

Please feel free to share this opportunity with friends or colleagues

About the Job:

- **18 hours across fixed 2 days a week (to be confirmed at interview stage) working 8am - 6pm**

Summary of Job role:
As receptionist, you will provide patient care services to contribute to an overall exceptional patient experience. A receptionist contributes to the first impressions of our patients and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from patient queries in a timely and efficient manner
- Ensure an efficient reception experience for patients, including check in/out
- Ensure that the reception manager is kept fully aware of any relevant feedback from patients.
- Demonstrate a high level of patient service at all times
- Attend appropriate training courses, when required
- Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the practice policies and procedures.
- Comply with security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist the reception manager in providing administration support as and when required.
- Promoting a professional image and being knowledgeable about the services the practice provides.
- Providing patients of the practice with a warm welcome and making them feel at ease.
- Answering the telephone in a friendly, helpful and courteous manner.
- Making all the necessary patient checks in accordance with our practice policies.
- Offering sundry healthcare products to patients giving advice where necessary in accordance with practice policy and with recommendations from clinical staff.
- Promoting a professional image and being knowledgeable about the services the practice provides.
- Making all the necessary patient checks in accordance with practice policy.

Essential requirements:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency or a willingness to learn

**Experience**:

- Receptionist or a patient facing customer service role: 1 year (preferred)

Key Job benefits:

- A great opportunity to work alongside our friendly, professional team.
- Full training will be provided.
- Competitive hourly rate, overtime rate of pay, annual performance reviews.
- Annual BLS & AED training
- Free uniform
- Free parking
- Additional annual leave for long service
- Discounted services and products after one year of continuous employment

**Job Types**: Part-time, Permanent

**Salary**: From £9.50 per hour

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- No weekends

COVID-19 considerations:
We have put in place excellent measures to ensure the safety of our colleagues and patients during the COVID19 period, including enhanced infection control procedures and training for all staff.

Ability to commute/relocate:

- Desford, LE9 9JR: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)