Apprentice Administration Assistant

**Apprentice Administration Assistant**

**ACCESS INTERNATIONAL SECURITY LIMITED**

Loughton, IG10 3TS

**Summary**

We are looking for an Office Administrator to provide office administration and coordination within the service department. You will gain a Level 3 Business Administration qualification.

Annual wage£14,435.20 a year

The National Minimum Wage is set to increase in April 2025 to £7.55 per hour, once you have been in this position for 12-months your wage will increase to, or exceed the National Minimum Wage for your age.

Training course

Business administrator

Hours

Monday - Friday 8am - 4.45pm, with 45 mins for lunch.

40 hours a week hours a week

Possible start date

17 Dec 2024

Duration

21 Months

Positions available

1

**Work**

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

**What you’ll do at work**

Main responsibilities:

- Answering calls for the service department.
- Logging, recording, and managing calls outs including those that require access booking.
- Monitoring and managing jobs on the internal systems to ensure they are issued to engineers or subcontractors.
- Dispatching customer calls to engineers and contractors.
- Booking access with customers for engineer visits.
- Raising purchase orders to contractors for call outs or suppliers for equipment.
- Managing the engineers’ diaries and daily route planning.
- Receive engineer requests for training, tools, etc., and pass them on to the relevant supervisor.
- Managing and booking PPM’s (planned preventative maintenance).
- Creating and issuing of O&M documentation.
- Reporting on logged jobs, and engineer visits attended.
- Run, populate & manage reports for the maintenance division within AIS.
- Attend office or onsite meetings if required.
- Assisting with engineer/operatives timesheets.
- General administration duties that may also be required, i.e., scanning/filing or any reasonable request by manage mentor directors.

Areas of responsibility/accountability:

- Liaise with other departments within the business to help ensure the smooth and efficient passage of high-quality information and data.
- To help maintain (and improve) all of the company's procedures in accordance with the Health & Safety, Quality Management and Operational Systems.
- Meet company KPI’s.

**Where you’ll work**

Unit 1

West Wing Sterling House

Langston Road

Loughton

IG10 3TS

Check your travel to work

**Training**

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

**College or training organisation**

INTEC BUSINESS COLLEGES LIMITED

**Your training course**

Business administrator

Equal to Level 3 (A level)

Course contents

**Your training plan**
- Business Administrator Level 3 programme
- End Point Assessment
- Work based Training

**More training information**
- Monthly assessor sessions throughout entire apprenticeship
- End Point Assessment preparation
- Assignments/Workbooks
- Guided Self-Study
- Quarterly progress Reviews
- Directed Learning & Observations
- Professional Discussions
- Training, Coaching & Feedback Sessions

**Requirements**:
**Essential qualifications**
- GCSE Mathematics & English (Grade 9-4 (A*-C)) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

**Skills**
- Communication skills
- IT skills
- Organisation skills
- Team working
- Hard working
- Bubbly personality
- Outgoing personality

**Other requirements**

**About this company**

In 2003 Access International Security Ltd (AIS), began its story in London and focused originally on providing commercial security systems. Listening to our customers needs, this in time expanded to incorporate electrical / mechanical fit out services too, for all types and sizes of units. Today AIS continues its story of development with the addition of new services such as aftercare maintenance packages (SECLEC) as well as home automation and audio visual services. Over the last two decades, AIS has established itself as a successful service partner supporting our customers in ever expanding project complexity and size. The AIS team take great pride in their industry knowledge and expertise, as a result they are confident in providing excellence in every aspect; from costing a design to suit your budget, through to the delivery and aftercare service. Having our own dedicated teams on site for the duration of a project allows AIS to have a high degree of control over site factors such as project management and quality control. This means that there is no over-complication as to when certain contractors have to be on site to fit in with the timeline. We have it all at hand.

**After this apprenticeship**

A chance to become a permanent member of th