Seasonal Sales Associate

**Seasonal Sales Associate (Part-Time)**:
**Role Responsibility**:
As a Seasonal Sales Associate, you are an essential part of a team that delivers the extraordinary service our customers expect and love from Selfridges during our magical period. Our customers are at the heart of everything we do, and what a better way to touch those hearts by bringing the Selfridges spirit to each and every one of our customers during the festive period.

As a Sales Associate you will:

- Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs
- Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
- A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
- An example of our values, a trusted and respected colleague

**For the festive period you will be required to work Christmas eve, Boxing day and New years day.**

**About the Company**:
While this is a temporary position, many of the Selfridges team started their journey with us as a seasonal team member. This may not just be a job for the season, this could be the start of your Selfridges career

Here are some great success stories from our team members

**Macauley Searle (Manchester, Exchange Store)**

“I joined the business in 2021 as a Xmas temp, I was then invited back to store on a FTC contract and since progressed onto a perm contract for full time role.

During my time at Selfridges also completed a placement within VM team as I studded Fashion at University. - It’s been a wonderful journey”

**Mia Butterworth (Manchester, Exchange)**

“I Originally joined the business in 2021 also as a Xmas temp in Accessories. I was then invited back to Selfridges following the pandemic and was offered a contract on Kidswear alongside University. I have great passion towards Selfridges and Kidswear department, I am growing the social media page to 1000+ followers in order to support my client book, I have also completed a placement within VM this year which I thoroughly enjoyed”

**Asif Hussain (Birmingham)**

“I started in November 2018 as a part time Christmas temp, I very quickly fell in love and knew this was where I wanted to beAs a Christmas temp I enjoyed every minute The main thing I loved was how not one day was the same and every day bought new challenges, new faces that came through the doors, Not to mention the atmosphere”

“I am now a permanent team member and have been promoted to Brand Specialist, working towards becoming a department manager, I have had the opportunity to join the customer connect programme, build my own client base, become a mentor, and be an ambassador for our internal communications on Yammer”

**Freya Clark (Trafford)**

“I started working at Selfridges as a beauty workshop Christmas temp in December 2020, during the Covid-19 pandemic. After receiving good feedback from my managers, I was hired permanently as a beauty workshop advisor once government restrictions were lifted - I was thrilled

Fast forward to now, I have moved de