Watch Polisher

**About the company**

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are looking to recruit a Watch polisher / refinisher working in our Coulby Newham Head Office.

**Benefits**
- Competitive market rates of pay
- Monthly pay
- Bonus Scheme
- 28 days holiday increasing to 33 (with service)
- Birthday Holiday
- Uniform allowance supplied
- Company Pension Scheme
- Staff Discount scheme
- Comprehensive induction programme
- Opportunities for staff development
- Employee Recognition Scheme
- Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
- Fully inclusive policies relating to flexible working hours, dependency leave, and compassionate leave.

**Key Duties and Tasks**
- Polishing and/or refinishing of watches, buckles and watch bracelets.
- Clean and prepare watches for sale using the appropriate equipment following Health & Safety guidance instructions.
- Maintain equipment (Buffers, Ultrasonics, Dust collectors, Steamer)
- Ensure different finishes and maintain original finishes.
- Work well in a team environment and follow directions.
- Update our computer systems with notes and costs as needed.
- Provide when needed status and estimated completion dates of watches in repair.
- Prioritise cleaning workload in line with line manager instructions ensuring KPI’s are delivered.

**Attributes**

Previous experience working with watches or jewellery workshop environment is preferred, but not essential as full training will be given.

Ability to work quickly and flexibly, meeting changing deadlines and time constraints.

High level of organisation and strong time-management ability.

Experience in watch repairs, polishing and or refinishing desired however not essential.

Strong attention to detail.

**Team Work**
- Be able to demonstrate how you have made a contribution to a successful team
- Have previous experience of working in a small team
- Show willingness to help and support team goals

**Time Management**
- Be able to demonstrate how you have managed your own priorities in a work situation
- Be able to demonstrate how you manage your day-to-day priorities either at work or home

**Customer Focus**
- Can clearly articulate your opinion of excellent customer service
- Able to display knowledge of watch products
- Show an understanding of the practical meaning of ‘the customer always comes first’

**Communication**
- Have good listening skills
- Be able to solve basic customer and colleague communication issues
- Can take instruction and communicate confidently with colleagues and customers
- Have basic knowledge of both the operation of a PC and keyboard skills

**Person Specification**:

- Reliable and trustworthy
- Team Player
- Positive attitude
- Friendly and approachable
- Hard working
- Keen interest in watches

You must be willing to work 37.5 hours per week. (**5** days per week Monday to Friday)

This is an opportunity to pursue a career in a recently voted Employer of the Year Company (in the coveted NPA Awards). Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.
- 91% of staff say their branch/department is a happy place to work
- 96% of staff believe they have job security
- 87% of the staff said they look forward to coming to work and are enthusiastic about the job they do

**Job Types**: Full-time, Permanent

Pay: From £23,400.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- watch: 1 year (preferred)

Work Location: In person