Apprenticeship Coach

We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing** and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,500 employees, our people are the reason we are so successful, and our HR team make a crucial contribution to this. Seven times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We have an outstanding opportunity to work at #TeamEMR as an Apprenticeship Coach, covering maternity leave for 12 months.

Reporting to the Apprenticeship Lead, as an Apprenticeship Coach you will be responsible for the end-to-end learner journey and progression through the apprenticeship from enrolment through to end point assessment. You will be co-ordinating, assessing and assisting in the delivery of EMR operations based apprenticeships and City and Guilds accredited qualifications. Working in partnership with learners, line managers and the apprenticeship team ensuring a high-quality learning experience that delivers excellence for the learner, the business and the industry.

**As an Apprenticeship Coach you will**:

- Motivate, support and progress a caseload of learners to achieve apprenticeship and city and guilds qualifications. Monitoring and reviewing any learner issues on a regular basis and taking any action where needed.
- Accountable for completion of learner initial assessments and set individual learning plans in partnership with line managers and employers where appropriate, ensuring learners are supported through their programme
- Obtain and disseminate feedback from learners, line managers and employers to help drive performance. Working with the apprenticeship team on continual improvement planning and ongoing development of apprenticeship provision
- Accountable for regular reviews with learners and employers
- Set learning objectives and action plans that provide stretch and challenge and support employer objectives

At EMR we are One Team. We want our managers to be able to support the front-line delivery of our services and understand the role our frontline teams play in service delivery. Therefore, a key element of this position is that, you will form part of our Contingency Manager Team. Our Contingency Managers are trained to work in safety critical customer facing roles on train to ensure we can smoothly operate our service to our customer in the event our front-line teams are unavailable. If you'd like to find out more about what it means to be a contingency manager, then you can
** click here** to watch a video to understand more about the role.

**To be successful in this role you should**:

- Degree level or equivalent level of experience
- Experience as an assessor or Coach would be beneficial and a coaching qualification is desirable but training can be provided
- A teaching qualification is desirable, but training can be provided
- Recent and relevant occupational experience and competence in railway operations e.g. guard competence is desirable
- The right style to motivate and coach individuals
- IT skills essential - SharePoint, Excel, PowerPoint

**As well as a competitive salary, we’ll also offer** you**:

- Defined benefit Pension scheme
- Free First Class duty Travel on the EMR network
- Free Standard Class leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
- Friends and Family discounted tickets on the EMR network
- 75% discount on national leisure travel (inc partner and dependants)
- Flexible working hours
- 32 days holiday per year, rising to 34 after 2 years

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and in the office 2-3 days per week. Should you wish to work full time in the office this is also an option.