Product Genius

**Job Title**:Product Genius

**Location**:Grange Jaguar Land Rover Barnet
**Brand**:Jaguar Land Rover
**Salary**:£25,000 OTE
**Closing Date**:31 Mar 22
**Reference**:1716

**Grange Motors **are part of Cambria Automobiles, one of the UK's fastest growing franchised car and motorcycle dealer groups. They operate car dealerships across England and Scotland, trading under local brand names including; Grange, Dees, Doves, Invicta, Motorparks and Pure Triumph.

We strive to deliver consistent results thanks to the exceptional performance of our associates and are focused on developing systems and processes that deliver outstanding levels of guest satisfaction on behalf of our manufacturer partners.

**Benefits include;**

The opportunity for a **Product Genius** to join a friendly team within **Grange Jaguar Land Rover - Barnet**. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.
- **Salary - £25,000 OTE**:

- Bonus/Commission
- 31 Days Paid Annual Leave (Including Bank Holidays)
- Preferential rates for servicing, MOTs and parts
- Fantastic discounts on vehicles sales
- Pension scheme
- Life Insurance Benefit
- Associate Assistance Programme (AAP) - _Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice and support from other Health Experts._

**Job Role**

To inspire and excite Guests visiting the dealership by delivering comprehensive product information and generating a positive and exceptional Guest Experience throughout the sales process. This includes building a rapport with Guests and establishing their needs quickly and efficiently to maximise their Guest Experience
- Welcome Guests visiting the dealership and establish their needs, carrying initial product presentations and completing the test drives before transferring them to members of the sales team who will complete other elements of the buying process.
- Maintain and keep up to date with the latest technologies and product information of the brand in order to answer sales enquiries and provide Guests with specification information about all brand products in a friendly and understandable way.
- Create a winning Guest Experience by identifying and anticipating their needs and build desire for the product and services.
- Support the Sales Team and share product knowledge to help achieve their targets and deliver high levels of Guest satisfaction.
- Using smart technology to conduct bespoke walk-arounds on new and used vehicles to inform and excite the Guests.
- Assisting the preparation of the showroom, ensuring a strong selection of demo cars is available and the showroom is always presentable for Guests.
- Support marketing activities and create social media content that promotes the products and the brand.

**Work Pattern**

This is a full-time position including weekends.

**Successful applicants will possess and be able to offer;**
- Full UK Driving Licence or equivalent
- Previous customer service experience within the motor industry
- Excellent communication and interpersonal skills with an ability to communicate to guests in non-technical terms, whilst in a professional and welcoming manner
- Excellent knowledge on technologies and the newest advances in technologies
- Have excellent administration skills, and the ability to be organised and able to prioritise multiple tasks and deadlines
- Computer literate, including Microsoft Office
- Passion and ability to deliver an outstanding guest experience
- Enthusiastic, friendly and helpful
- Respectful and courteous to guests and colleagues
- Honest with high levels of integrity and drive to succeed

**_
Grange Motors and Cambria Automobiles are an equal opportunities employer. Your data will be held in line with the General Data Protection Regulations 2018._