Field Operations Manager
2 weeks ago
**Field Operations Manager | Permanent | £35,000-£38,000 per annum | Field/Home Based**
Do you have proven track history in managing customer accounts, improving processes, growing, retaining and maintaining effective business relationships?
Are you from a Customer Success background looking for your next step in your career?
Are you passionate about delivering an outstanding customer experience and possess meticulous organisation skills?
**Duties of the Operations Manager**:
- Manage the post-sale customer relationship, liaise with the wider business to ensure excellence at every stage of interaction
- Ensure the customer base is managed in line with compliance, legislative needs, business requirements and customer needs
- Produce accurate management reports, making recommendations for improvements to line manager and directors
- Keep up to date with any industry changes that may be potential threats to business, communicating this with management
- Update and maintain the in-house computer systems effectively and in line with company procedures
**Skills and Knowledge Required**:
- Previous experience in an Account Management position
- Strong analytical, verbal and written communication skills at all levels
- Excellent IT, Excel and MS Office proficiency
- Advanced commercial, compliance and financial understanding
- Awareness of FCA and GDPR regulations
- A background in the Automotive industry would be an advantage
You will be joining the Customer Experience Field Team, covering the North East, the role will be field based 2-3 days per week working the rest remotely. There will also be a requirment to attend meetings at the Head Office in Bury 2/3 days per month.
Salary will be £35,000 - £38,000 per annum depending on experience, plus flexible working opportunities, car allowance, 25 days' holiday plus a buy/sell policy of up to 5 days, private medical insurance, sponsored car schemes, 5% minimum employer pension contribution,employee assistance programme (24/7 wellbeing support), medicash (subsidised dental, optical and alternative therapies) and death in service insurance.
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