Patient Services and Integrated Care Lead

Release Planning Coordinate and monitor complex releases, ensuring appropriate community, social care, and third-sector input. Facilitate release planning and case conferences involving multidisciplinary teams. Ensure all patient releases and transfers receive robust planning and support, and ensure that clinicians provide release screening, including the provision of medication. Attend Prison Advisory Panel meetings to liaise with local authorities, housing, probation, and safeguarding teams to support safe releases.
Patient Engagement & Experience Lead on patient feedback, complaints, and concerns, ensuring timely resolution and learning from themes. Develop and implement patient engagement initiatives to promote inclusion, health literacy, and shared decision-making. Use analytical skills to manage complex situations to find suitable solutions. Integrated Care Act as the operational link between acute healthcare providers, prison services and Oxleas during complex care episodes.
Facilitate discharge planning and case conferences involving multidisciplinary teams. Ensure all patient discharges receive robust planning and support, including the provision of medication and equipment. Data Management & Reporting Maintain accurate and up-to-date records of patient pathways, transfers/releases, and service interventions. Collate and analyse data to identify trends, inform planning, and support quality improvement efforts using SystmOne, Datix and other IT platforms Health Promotion & Preventive Work Collaborate with public health and community teams to promote preventative health initiatives.
Support delivery of health promotion campaigns targeted at at-risk or hard-to-reach patient groups. Signpost patients to relevant health, social care, and wellbeing services. Governance, Policy & Compliance Ensure that all services comply with organisational policies, safeguarding standards, and regulatory frameworks. Contribute to policy development and service redesign to support more effective integrated care.
Participate in audits, service reviews, and risk assessments. Lead or support initiatives to improve patient flow, reduce delayed discharges, and enhance service efficiency. Contribute to training, mentorship, and development of junior staff or new team members. Implement national regulations and policies General Procurement of supplies for service Delegate and allocate suitable work to wider administrative and clinical teams.
Assist in recruitment, selection and training of administration staff joining the service Communication Communicate effectively and professionally with a wide range of internal and external stakeholders, including patients, clinical staff, social care teams, partners, and prison services, to support integrated care delivery and complex release and discharge planning. Use advanced communication skills to manage sensitive and sometimes contentious issues, such as complaints, safeguarding concerns, or patient dissatisfaction, demonstrating empathy, diplomacy, and respect for confidentiality. Provide and receive complex or sensitive information, ensuring it is communicated clearly and appropriately, often requiring persuasion, reassurance, or negotiation with distressed, vulnerable, or resistant individuals. Contribute to multidisciplinary meetings, presenting patient information and service updates confidently, facilitating discussion, and ensuring that agreed actions are clearly understood and documented.
Support health promotion and engagement activity, tailoring communication to suit a wide range of health literacy levels, languages, and cultural needs, including use of interpreters or accessible materials when necessary. Document and share information accurately and securely, using approved NHS systems and following data protection legislation, information governance, and safeguarding protocols. Escalate risks or concerns effectively to appropriate senior staff, safeguarding teams, or governance structures, ensuring timely resolution and patient safety IMPORTANT INFORMATION, PLEASE READ: All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.
**You will need to provide**: Proof of right to work documentation Proof of ID, needs to include 1 photographicID Proof of address documentation Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code. Address History: 5 years address history will be needed. Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously. Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overse