Credit Control Team Leader

Part of Bunzl plc, a FTSE 100 company, Bunzl McLaughlin is a market leader in the hospitality and catering sectors across Ireland, both North and South. Placing innovation at the heart of its corporate identity since 1894, Bunzl McLaughlin delivers a reputable and unparalleled level of excellence through both product offering and service.

At Bunzl, we pride ourselves in offering our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

We currently have an exciting opportunity for a Credit Control Team Lead to join our Credit Control Team to ensure sales are turned into cash as quickly as possible and minimise the business’ risk to bad debt.

**Job Type**: Full time, Permanent
- Monday to Friday
- 38.25 hours per week

**Key Responsibilities**

Debt Management
- Pro-active cash collection throughout the month
- Prevention of bad debt through order management and regular customer reviews
- Escalation of delinquent accounts in a timely manner to alert credit manager of risk
- Liaising with solicitors and sales staff to recover bad debts

Customer Management
- Prompt resolution of customer queries
- Management of customer database
- Advising customers/sales team on best payment options for large one-off orders

Team Management
- Creating and continually improving procedures and processes
- Development of team through training and mentoring
- Promoting excellent customer service at all times within the team
- Ensure the team act proactively in their day-to-day tasks and understand when to escalate issues

Data Analysis and Monthly Reporting
- Prepare monthly credit performance reports for management pack
- Manage month end changes to the customer database
- Set Debt Collection forecasts
- Check consolidated invoices/statements are processed
- Sort and allocate credit balances
- Update cash collections against targets weekly
- Credit all rebate deductions to nominal and record

Credit Risk
- Approve all New Account Applications - set payment terms and credit limits in line with D&B recommendations
- Quarterly review of customer credit limits
- Approve any Debit/Credit Journals and ‘Dummy Uplifts’
- Ad hoc credit limit approvals according to authority levels
- Monitor and release held orders whilst minimising risk and maximising sales

**Qualifications, Experience & Skills**:
Experience
- A minimum of 2 years’ experience in a credit control role in a similar size organisation.
- Experience of managing and developing a team
- Experience in a shared service environment

People Management
- Ability to recognise potential in team members and train and develop to create a team of experts
- Ability to motivate a team and act as a mentor and ambassador for the business

Quality of Work
- Able to keep up with a fast-paced work environment and meeting key deadlines with ease
- Strong organisational and time management skills
- Computer literate, logical and have a methodical approach to work
- A high standard of numeracy, accuracy, and attention to detail

Team Work
- The ability to work in team as well as autonomously
- A willingness to work extra hours to meet deadlines and the needs of the business

Communication Skills
- Calm, level headed approach to dealing with difficult situations with customers
- Able to convey confidence, authority and persistence with all levels of staff working for the customer
- Ability to listen and quickly understand information
- Presents information in a clear and concise manner
- Can change communication style for different types of customer and different types of situation

Customer Focus
- Excellent customer service relationships, prompt and efficient responses to customers
- Showing genuine interest in the needs of the customers for mutual benefits of both customer and business
- Act with integrity at all times

**Benefits**

We also provide a thorough induction programme, buddy system and comprehensive on the job training in order to give you the best possible opportunity to succeed.

On top of this, we offer a competitive salary and unrivalled benefits package including:

- 29 days holiday (increasing to 34 days with service)
- Opportunity to purchase additional holidays
- Healthcare cash plan
- Life assurance
- Company pension
- Employee assistance programme
- Employee retail discounts
- Sharesave plan
- Long service awards
- Enhanced maternity / paternity pay
- Cycle To Work Scheme

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Paid volunteer time
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have experience managing a team?

**Experience**:

- credit control: 2 years (preferred)

Work Location: Hybrid remote in Armagh