Customer Support Associate
2 weeks ago
**Customer Support Associate**
IMMEDIATE START AND INTERVIEWS
12 month initial contract
**Salary: £26k**
**Based in Woking, Surrey**
**This is a full-time office-based role**
**9 am to 6 pm, Monday - Friday**
Our client based is Woking in an online retail business. Due to continuous growth, they have an exciting opportunity for a highly experience customer service professional.
This position involves dealing with inbound customer enquiries and is a great opportunity to join a friendly team.
Key duties will include:
- Contact existing customers to inform them about delivery dates or any issues which might happen prior to delivery
- Answering questions about our products with a thorough understanding of what we do and how it is of benefit of the client
- Establishing and developing relationships with prospects, recommending solutions
- Handle grievances to preserve the company's reputation
**Requirements**:
- A strong customer focus with the ability to deliver great service
- Working knowledge of MS Office (Word, Excel, Outlook)
- A background in complaint resolution would be a great benefit
- Confident and positive personality with excellent communication skills both written and verbal
- Strong analytical skills with attention to detail are essential
- Ability to learn and adapt to new techniques and experience
- Ability to remain calm and empathetic when under pressure or dealing with difficult situations
- Able to understand the customers point of view but be able to communicate policies and values effectively
- Ability to effectively multi-task and prioritise your workload
Tate is acting as an Employment Business in relation to this vacancy.
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